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Caleres to Close 133 Naturalizer Stores, Bring in New President of Famous Footwear

Caleres plans to close 133 Naturalizer stores by the end of January 2021 and adjust its back-office infrastructure as the shoe retailer shifts to a digital focus. Additionally, Famous Footwear…

News November 23

CVS Names Crate & Barrel CEO to Head CVS Pharmacy/Retail

CVS Health has named Neela Montgomery EVP and President of CVS Pharmacy/Retail, effective Nov. 30, with responsibility for overseeing the retailer’s 10,000 pharmacies across the U.S. Montgomery will report directly…

News November 23

Q3 2020: Walmart, Home Depot Stand Strong as Macy’s and TJX Seek Digital Turnarounds

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no…

News November 23

Customer Journey Mapping: Don’t Just Meet Your Customers’ Expectations, Exceed Them

Ever since the late 20th century, when access to the internet became more widely available, technology has fueled democratization of information. Through websites, apps, phones, streaming services, media and other advancements,…

Executive Viewpoints November 23

3 Ways to Help Your Frontline Thrive Amid Pandemic Fatigue This Holiday Season

You may have plenty of masks, floor markers and plexiglass to go with your holiday inventory and festive in-store music. But have you really considered what your frontline needs to…

Executive Viewpoints November 23
Steve Ragan on Retail Remix

Are the Holidays Creating More Cybersecurity Risk?

Featuring: Steve Ragan, Akamai Many of us know the risks of creating obvious and uncomplicated passwords like “password123,” “12345,” or (gulp) our name and birthday. But has that really stopped…

November 23

Neiman Marcus Gets into the Spirit with Virtual Santa Visits and Safe Holiday Shopping Experiences

Neiman Marcus has launched a well-stuffed stocking of in-store and online services to help power personalized and experiential retailing for a holiday season being defined by social distancing. The new…

News November 20

Macy’s CEO: COVID Resurgence Could Require Temporary Store Reclosures

COVID-19 cases spiking in communities across the U.S. could force Macy’s, and presumably other brick-and-mortar retailers, to temporarily reclose stores, said Macy’s CEO Jeff Gennette during a Nov. 19 conference…

News November 20

eBay Opens Drive-Thru ‘Authentication Station’ in L.A.

eBay is offering potential sellers a safe and socially distanced way to evaluate and sell their sneakers, watches and collectibles on the spot, all without leaving the comfort of their…

News November 20
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