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Q3 2020: Walmart, Home Depot Stand Strong as Macy’s and TJX Seek Digital Turnarounds
While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no…
News November 23
Customer Journey Mapping: Don’t Just Meet Your Customers’ Expectations, Exceed Them
Ever since the late 20th century, when access to the internet became more widely available, technology has fueled democratization of information. Through websites, apps, phones, streaming services, media and other advancements,…
Executive Viewpoints November 23
3 Ways to Help Your Frontline Thrive Amid Pandemic Fatigue This Holiday Season
You may have plenty of masks, floor markers and plexiglass to go with your holiday inventory and festive in-store music. But have you really considered what your frontline needs to…
Executive Viewpoints November 23
Are the Holidays Creating More Cybersecurity Risk?
Featuring: Steve Ragan, Akamai Many of us know the risks of creating obvious and uncomplicated passwords like “password123,” “12345,” or (gulp) our name and birthday. But has that really stopped…
November 23
Neiman Marcus Gets into the Spirit with Virtual Santa Visits and Safe Holiday Shopping Experiences
Neiman Marcus has launched a well-stuffed stocking of in-store and online services to help power personalized and experiential retailing for a holiday season being defined by social distancing. The new…
News November 20
Macy’s CEO: COVID Resurgence Could Require Temporary Store Reclosures
COVID-19 cases spiking in communities across the U.S. could force Macy’s, and presumably other brick-and-mortar retailers, to temporarily reclose stores, said Macy’s CEO Jeff Gennette during a Nov. 19 conference…
News November 20
eBay Opens Drive-Thru ‘Authentication Station’ in L.A.
eBay is offering potential sellers a safe and socially distanced way to evaluate and sell their sneakers, watches and collectibles on the spot, all without leaving the comfort of their…
News November 20
It’s a New Playing Field: The Keys to Restructuring Your Business for Post-Pandemic Success
Many consumer companies were struggling before the arrival of COVID-19. The pandemic threatens to put them under for good, unleashing a wave of retail bankruptcies and store closings unseen in…
Executive Viewpoints November 20
Blue Nile Taps Load Testing and Production Lockdowns to Prep for an Unpredictable Holiday Season
Every retailer is bracing for the incoming surge of ecommerce holiday traffic, but perhaps no category faces as much pressure as luxury, where shoppers expect an experience that matches the…
Features November 20
