Retail TouchPoints
Chewy Builds Loyalty Amid Pet Market Pressure
Top Stories
Latest Posts
How Returns Drag Down Sustainability Efforts (and what Retailers can do About it)
It’s becoming increasingly clear that returns have costs that go well beyond the financial. Each year in the U.S., 5 billion pounds of returned goods end up in landfills and…
Features May 11
Five KPIs That Tell you Everything About Your Returns Customer Experience
Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. For sure, the…
Executive Viewpoints May 11
Athlocity Launches Ecommerce Sites for Under Armour in the Middle East
Athlocity, which distributes Under Armour products in the Middle East through 30 brick-and-mortar locations, will add an ecommerce platform to its site through a collaboration with Emakina. The Under Armour-branded…
News May 10
PacSun Names Co-CEOs and New President
PacSun has named Alfred Chang and Mike Relich as its new Co-CEOs, and promoted PacSun Chief Brand Officer Brieane Olson to President of the specialty retailer. Chang is currently President…
News May 10
Eddie Bauer Acquisition Gives Authentic Brands a Foothold in Growing Outdoor Category
Outdoor brand Eddie Bauer is the latest retailer to be snapped up by brand management firm Authentic Brands Group (ABG) and SPARC Group, a joint venture between ABG and mall…
News May 10
In-Store Convenience Sales Rose 1.5% in 2020
In 2020, U.S. convenience stores found brick-and-mortar success despite a tumultuous year: in-store sales rose 1.5%, to $255.6 billion, even though overall industry sales fell 15.4% to $548.2 billion. Additionally,…
Features May 10
Report: JCPenney Cuts 650 Jobs Across Operations as it Seeks New Texas HQ
JCPenney has cut 650 jobs across its stores, field operations and corporate offices, totaling approximately 1.5% of its workforce, according to The Dallas Morning News. The cuts include 100 workers…
News May 10
Bed Bath & Beyond Launches Value-Priced ‘Simply Essential’ Line
Bed Bath & Beyond has launched “Simply Essential,” a new affordable line of more than 1,200 essential items for every room of the home, designed to appeal to a broad…
News May 10
Creating Value with Vending Machines
Featuring: Dawn Dickson, PopCom “Vending commerce” is joining the contactless commerce conversation. While product vending machines have been a staple in airport terminals for years, Dawn Dickson, Founder and CEO of PopCom, believes implementation will…
Podcasts May 10
Latest Podcasts
Latest Resources
