Retail TouchPoints

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What Does the Future Hold for Retail Loyalty?

Over the course of the pandemic, many consumers switched brands out of necessity. Price changes, limited availability, and convenience all were factors that influenced these decisions. But what will the…

Features July 6

Retail Ecommerce Ventures Enters Luxury Market with Ralph & Russo Acquisition

Retail Ecommerce Ventures (REV) will acquire UK-based luxury brand Ralph & Russo Limited as it continues building its portfolio. The firm has been rebuilding troubled traditional retailers as ecommerce brands…

News July 6

How Social Commerce Will Reshape Retail: From Content Creation & Partnerships to In-Store Experiences

Social commerce is a relatively new medium, but as retailers and social media platforms alike explore possible use cases and applications, it will significantly shape how both shoppers and businesses spend…

Features July 6
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Retailers Aren’t Leveraging Frontline Management Properly — Here’s How to Unlock Their Potential in a Dynamic Environment

The retail landscape has changed dramatically since the very first COVID-19 outbreaks. Online sales grew nearly 50% at their peak, with much of that activity taking place in one particular…

Executive Viewpoints July 6

Cryptocurrencies are the Future of Payments: Here is How Merchants Fit In

Bitcoin, along with many other cryptocurrencies today, finds itself in a rather unique position. The very centralized financial systems that they had set out to challenge have now adopted them…

Executive Viewpoints July 5
2020 Store Operations Benchmark Survey: COVID-19 Accelerates Stores’ Embrace of Digitalization

The Store is the Linchpin of a Post-COVID Retail Strategy

Ecommerce accelerated nearly 10 years in just three months at the start of 2020, according to McKinsey. One might assume that this acceleration of ecommerce, coupled with a global pandemic…

Executive Viewpoints July 5

How Experimentation can Turn Small Experience Tweaks into Big Revenue Gains

It’s a common misconception that in order to achieve big wins, an equally large change in experience is required. I’m here to encourage you to think smaller. However, the kind…

Executive Viewpoints July 2

3 Takeaways from NRF Converge: Quick-Hit Quotes from Sephora, Walmart, Zappos and More

After nearly 18 months of seismic changes and Olympics-caliber pivots, retailers are beginning to take a breath and examine what’s happened to the industry — and even more important, what’s…

Features July 2
Ecommerce Cart & Boxes

Ecommerce is Crowned King: Strategies for Keeping Pace with the New Reign

Online shopping is now the official king of retail. On average, ecommerce sales grew 32.4% year-over-year in 2020, with some retailers — such as Best Buy and Target — experiencing…

Executive Viewpoints July 2
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