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Albertsons Introduces Agentic AI Shopping Assistant
Albertsons has launched its AI shopping assistant, designed to execute complex tasks such as providing “fridge cleaner” recipes that use what’s already in a customer’s refrigerator and pantry. The assistant…
News December 3Listen Now: How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand
Increasingly, private label brands are becoming more than supporting acts. In fact, many are becoming stars in their own right, and Anthropologie’s Maeve brand is a testament to this. In…
Features December 3Why Word-of-Mouth, not Points, is the New Loyalty Currency for Retail
As consumers, we’ve been told for years that to be considered ‘loyal,’ we must collect and redeem points — and ultimately feel rewarded. However, these schemes often create a dependency…
Executive Viewpoints December 3Tom Ford Deploys Virtual Try-On Tech for Sunglass Shoppers
Tom Ford Fashion has partnered with Perfect Corp. to offer 3D augmented-reality virtual try-on (VTO) technology for the brand’s online eyewear shoppers. The solution, designed to provide an engaging, personalized…
News December 2Cyber Week Recap: Online Sales Climb 5%, In-Store Shopper Visits Increase 3%
While Black Friday was once known as the day for in-person shopping (complete with lining up at 4 a.m. and elbowing your way through frenzied crowds), it’s become much more…
Features December 2Costco Sues for a Refund if Supreme Court Finds Trump Tariffs Illegal
Costco has preemptively sued the U.S. government to ensure it receives a full refund of the tariff duties it has already paid if the Supreme Court ends up upholding the…
News December 2Amazon Tests 30-Minute Deliveries in Direct Challenge to DoorDash and its Ilk
Amazon is testing ultra-fast delivery in parts of Seattle and Philadelphia capable of bringing thousands of household essentials and groceries to customers’ doorsteps in 30 minutes or less. Called Amazon…
News December 2UrbanStems, Quince Partner with Drinks for Online Alcohol Sales
Drinks, which provides ecommerce solutions for alcohol sales, has partnered with UrbanStems to integrate beverage alcohol for a single checkout experience within the floral delivery retailer’s platform. The collaboration kicks…
News December 2Live Shopping isn’t Dead. It’s Just Different.
Based on the past five years of analysts’ predictions, one would think that 2023, after a period of pandemic-accelerated trial and error, was going to be the year that live…
Executive Viewpoints December 2


















