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Report: Eileen Fisher to Step Down as CEO of Eponymous Company in Early 2022
Eileen Fisher will reportedly step down as CEO of Eileen Fisher at the beginning of 2022 to focus on design, with the goal of eventually moving away from that role…
News October 19
Finding Success in the Latest Must-Have Fulfillment Model: Curbside Pickup
Over the past 18 months, retailers have been working hard to figure out how they can continue to meet and exceed customer demand when it comes to receiving orders, all…
Executive Viewpoints October 19
70% of Americans Use Chatbots Often When Shopping Online
The public is ready for retail to embrace the use of chatbots on a wider scale: 70% of Americans use chatbots often, or on every visit, when shopping online. The…
Features October 18
Report: New Stakeholder Jana Partners Pushes Macy’s to Split Off Ecommerce Business
Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street…
News October 18
Walmart Tests New Text-to-Shop Service
Walmart’s Store Nº8 and Global Tech team are rolling out a text-to-shop beta test in select areas to develop the retail giant’s next conversational commerce offering. The offering will build…
News October 18
How to Upgrade Stale Customer Experiences
Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set up to serve two different initiatives without connecting…
Executive Viewpoints October 18
Beyond Background Checks: Adding Identity Verification to Your Hiring Process to Better Address Fraud Risk
It’s no secret: The retail industry is in hiring mode. In addition to filling gaps left from the pandemic shutdown, retailers are ramping up for seasonal shopping. Unfortunately, they aren’t…
Executive Viewpoints October 18
Khronos Group Goal: ‘Create One 3D Model That Works for Everyone’
Efforts to make 3D images look more, well, three-dimensional — and to make their usage practical, consistent and cost-effective — have been underway for quite a while now. But as…
Features October 18
How Your Loyalty Program Can Unlock First- and Zero-Party Data
Featuring: Rob Garf, Retail & Natasha Janic, Salesforce The elimination of cookies is going to make it essentially impossible for retailers to get the third-party data they need to fuel their…
Podcasts October 18
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