Retail TouchPoints

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When the Whole Customer Journey Happens Inside the LLM

In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options, get a recommendation and complete the transaction inside the same chat window.…

Executive Viewpoints May 12
Best Buy

Best Buy to Expand Store Count for the First Time in a Decade

Smaller format locations have provided a boost in revenue from both online and in-person shoppers, according to Best Buy's annual report.

News May 11

Are Retailers Ready for Agentic Commerce?

We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI. As it’s moved from concept to reality, AI agents are beginning to…

Executive Viewpoints May 11
Matthew Pavich Revionics

How AI-Powered Pricing Tests the Line Between Surveillance and Fairness

AI is transforming retail pricing strategy by enabling proactive and dynamic pricing, enhancing competitiveness and building consumer trust through transparent and data-driven practices.

Features May 11
Aritzia

Aritzia CEO Jen Wong Details U.S. Store Expansion and Revenue Growth

Key takeaways: Aritzia opened 14 new boutiques and repositioned 4, bringing the U.S. store total to 76, with U.S. net revenue up 43.8% to $2.28 billion in fiscal 2026. Digital…

News May 8

Trade Court Invalidates 10% Across-the-Board Tariffs that Cost U.S. Businesses $8B in March

The U.S. Court of International Trade ruled that President Trump’s across-the-board 10% tariffs were invalid. U.S. businesses paid approximately $8 billion in these tariffs in March 2026. Tariffs have raised…

News May 8

Powering Better Checkout: Why Retailers Need the Right Payment Partners

Most shoppers tap a card or approve a mobile wallet without a second thought. But at the checkout, that split-second moment is powered by far more than a terminal on…

Executive Viewpoints May 8

CEO Chris Rogers Shares AI and Ad Strategy as Instacart Revenues Reach $1 Billion in Q1

Instacart tops $1B in Q1 revenue on broad growth Aldi expanded its enterprise partnership with Instacart AI sharpens search, shopping help and boosts advertising capabilities Instacart reached $1 billion in…

News May 7

Burlington to Open 40+ New Stores by July 4 Holiday

Burlington Stores will open 26 stores in May and an additional 16 locations by the Independence Day holiday. The retailer also recently broke ground on a 2 million-square-foot distribution center…

News May 7
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