Retail TouchPoints
PetSmart’s Takes a Dig at AI Hype in New Ad
Top Stories
Latest Posts
Kohl’s Interim CEO Michael Bender Formally Takes Over Top Spot
Kohl’s has made Michael Bender’s position as interim CEO permanent following a comprehensive search for a new leader by the retailer’s board. Bender was named interim CEO in May 2025…
News November 24Hibbett Boosts Email Revenue 46% Per Send with AI-Powered, Highly Targeted Creative
Athletic fashion retailer Hibbett faced a challenge that’s familiar to many marketers: getting lost amid the flood of promotional emails in customers’ inboxes. But by combining modules of a Movable…
Features November 24Retail’s Most Expensive Blind Spot: Balance on Hand and On-Shelf Availability
If you run a retail business, you already know your numbers may not tell the truth, or at least not the whole truth. Your system says you have the product.…
Executive Viewpoints November 24How Google Is Redefining the Shopping Journey
Featuring: Lilian Rincon, VP of Shopping Experiences, Google Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact,…
Podcasts November 24REI Partners with Intrepid Travel to Relaunch Trips
REI is re-entering the travel business through a new partnership with Intrepid Travel less than a year after shutting down its Experiences division.
News November 21Target Joins the ChatGPT Bandwagon Just in Time for Black Friday
Consumers will be able to discover and shop items from Target inside ChatGPT, just in time for the holiday season’s biggest weekend. Next week, Target will launch a beta test…
News November 21Verizon Cost-Cutting to Eliminate 13,000 Jobs, See 179 Stores Converted
Verizon will eliminate 13,000 jobs and “significantly reduce” its outsourced and other outside labor expenses, according to a Nov. 20 letter to employees from Verizon CEO Dan Schulman, who was…
News November 21Lululemon Names New Chief Commercial Officer as it Consolidates Leadership Structure
Lululemon has named André Mastrini to the newly created role of President and Chief Commercial Officer, with Maestrini reporting directly to CEO Calvin McDonald. The athleisurewear brand is consolidating its…
News November 21ADA’s 35th Anniversary: An Ideal Time for Retailers to Renew Commitment to Physical Accessibility
With consumers moving more of their daily activities online (like shopping), website accessibility lawsuits have been splashed across headlines. Today, these legal actions significantly outnumber physical accessibility lawsuits, with websites…
Executive Viewpoints November 21


















