Retail TouchPoints
Starbucks to Close 250 Locations as Part of Ongoing Restructuring
Top Stories
Latest Posts
Why Retail Needs to Go Back to Video to Move From Insight to Action
Retail has never lacked data. What it has consistently lacked is clarity. At NRF this year, the conversation was dominated by AI — agentic systems, automation layers, conversational interfaces and…
Executive Viewpoints March 30
Merchandising a Marketplace: The Magician Behind Etsy’s Curatorial Magic
Featuring: Mary Andrews, Head of Global Merchandising, Etsy With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for…
Podcasts March 30
TikTok Shop Sellers Gain Easier Access to Their Own User-Generated Content
Many sellers on TikTok Shop, which is driven by discovery, face a second challenge after they have attracted a potential customer’s attention: instantly communicating to the shopper that they are…
News March 27
Forget Gens X, Y and Z; This Year, Focus on Shopper Archetypes
Shoppers aren’t defined by the generations they belong to anymore; instead, they’re clustering around mindsets, according to BNPL service Afterpay’s Spring/Summer 2026 Trends Report, which analyzed U.S. first-party spending data…
Features March 27
Why Intelligent Shopping Needs AI and Omnichannel to Work Together
Attracting and retaining consumer attention has never been more challenging. Technology has changed rapidly over the last few decades, giving rise to new communication methods and consumer expectations for instant…
Executive Viewpoints March 27
Tariff Refunds: Crucial Advice from a Former U.S. Customs Attorney
Chris Duncan, a former attorney for U.S. Customs and Border Protection, outlines two key steps every company should take right now to protect their tariff refunds. These are simple steps…
Features March 26
Live from Shoptalk: How Victoria’s Secret’s CEO Engineered a Transformational Turnaround
Victoria’s Secret is marking nearly five years as a standalone company with a remarkable business bounce-back. The retailer achieved a 5% sales increase in FY 2025, which ended Jan. 31,…
Features March 26
The Unstoppable Shopper: Why U.S. Consumer Spending Is Expected to Defy the Odds in 2026
Retailers have posted healthy quarterly gains, and NRF released a robust 4.4% growth forecast for 2026. Discover how a divided economy, the "experience" boom, and escalating global risks are defining…
Features March 26
Home Depot Sharpens Focus on Pros with Acquisition of HVAC Distributor, New Digital Tools
The Home Depot continues to bolster its offerings for its professional customers with a revamped digital workspace aimed at helping pros manage and grow their businesses and the acquisition of…
News March 26
Latest Podcasts
Latest Resources
