Retail TouchPoints

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FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free…

Executive Viewpoints September 6
Al Iannuzzi, VP of Sustainability for Estée Lauder Companies, shares how the company is embracing sustainable store design materials and practices.

How Estée Lauder is Making Store Design Sustainable

Earlier this summer, the Estée Lauder Companies (ELC) announced the launch of a new Responsible Store Design Program to advance its progress toward environmental targets. While the company has made…

Features September 6
From Walmart to Barbie and Nike, retail brands are embracing worldbuilding to offer multi-layered touch points across platforms — and enable agency.

Worldbuilding: Designing Multisensory Worlds That Empower Customers to Craft Their Own Brand Journey

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. In our groundbreaking series, “Stimulating Retail,”…

Executive Viewpoints September 6
Shein again finds itself under the radar for the alleged use of forced labor.

Lawmakers Urge SEC to Require Shein Prove it Doesn’t Use Forced Labor Before a U.S. IPO

A bipartisan group of 22 lawmakers from the U.S. House of Representatives has issued a letter to the Securities and Exchange Commission, urging the market regulator to require that Shein…

News September 5
Pangaia teams up with Archive for a new resale program powered by Eon Digital IDs.

Pangaia Debuts Peer-to-Peer Resale Platform Powered by Digital IDs

Sustainable clothing brand Pangaia has teamed up with resale platform Archive to debut Pangaia ReWear, a peer-to-peer resale program that will enable one-click selling through an integration with Eon Digital…

News September 5

Food Lion to Renovate and Restock 27 Partner Food Pantries

September is Hunger Action Month, and to mark it Food Lion will remodel and restock 27 partner food pantries across its operating area via its Food Lion Feeds program. As…

News September 5
Marks & Spencer exterior

Marks & Spencer Deploys AI-Powered Visual Compliance Solution Across 500 Stores

Marks & Spencer (M&S) has adopted AI-based technology, delivered on handheld devices, which compares images of products in stores to store-specific planograms, providing an instant view of shelf-level compliance. The…

News September 5
Jason Del Rey's book, Winner Sells All, digs into the ongoing battle between Amazon and Walmart. In an exclusive interview, he reflects on the writing process and how he believes the retail behemoths can differentiate moving forward.

Jason Del Rey Explores the ‘Bare-Knuckled Battle’ Between Amazon and Walmart

Jason Del Rey is a veteran business journalist who spent a decade at Recode reporting on Amazon, Walmart and how technology is transforming retail. He even brought his findings to…

Features September 5

VR for Retail Training: How to Leverage the Tech to Land Stronger Outcomes

As we fast approach Q4 2023, there is one topic at the forefront of every retailer’s mind: holiday shopping. And if Amazon Prime Day sales and back-to-school shopping trends are…

Executive Viewpoints September 5
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