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American Eagle Names Replacements for Departing COO
American Eagle Outfitters (AEO) has appointed two executive leaders to replace COO Michael Rempell following his previously announced departure. Former PVH and Gap executive Sarah Clarke has been named Chief…
News October 18
2 Top Target Chiefs Announce Retirement Plans
Two of Target’s top executives — COO John Mulligan and Chief External Engagement Officer Laysha Ward — have announced plans to retire. Mulligan will remain in his role until February…
News October 18
How Intentional Design Sparks Imagination in the First Melissa & Doug Flagship
Melissa & Doug toys and costumes have been in homes and schools around the world for decades. (If you are a parent, you likely have at least one Melissa &…
Features October 18
Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight
Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the NRF has calculated. While it is possible for…
Executive Viewpoints October 18
Revolution Underfoot: How Adaptable and Sustainable Flooring Transforms Retail Environments
In the ever-evolving world of retail, adaptability isn’t just an advantage — it’s a necessity. Today’s consumers seek immersive experiences that transcend the digital realm and come alive in physical…
Executive Viewpoints October 18
Zulily Supports Stressed-Out Moms this Holiday Season with Help from Queer Eye’s Jonathan Van Ness
The holidays are a time of joy and charity, but they are also a time of stress, overeating/drinking/indulging, money worries and family squabbles. To help moms and other caregivers manage…
News October 17
Vitamin Shoppe Deploys Mobile-First POS and Unified Promo Solutions
The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for…
News October 17
Amazon, Expedia, Glassdoor Launch Coalition to Fight Fake Reviews
Some of the biggest names in online commerce have formed the Coalition for Trusted Reviews, a cross-industry collaboration seeking to define best practices for hosting online reviews and sharing methods…
News October 17
Encourage Your Customers to Call Again. Here’s How.
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Entire service teams are dedicated to keeping down the…
Executive Viewpoints October 17
