Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Beyond Completes Overstock.com Revival with Revamped Website, New Categories
Beyond, Inc. — owner of the Overstock, Bed Bath & Beyond and Zulily brands — is celebrating the successful resurrection of Overstock.com with a “Grand Reopening,” featuring a new look…
News July 19
New Returns Platforms Promises Customers Instant Refunds
Reshop, a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. Reshop, which…
News July 19
Resale Marketplace GoodBuy Gear’s Secret Weapon to Earn Parents’ Trust — AI
Resale may be a hot sector at the moment, but that doesn’t mean it’s an easy business to be in, especially when it comes to making money. Selling used goods…
Features July 19
Why Inbound CX Tunnel Vision can Undermine Retailer Operations
The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started, and while domestic volume has eased a bit, the company still delivered…
Executive Viewpoints July 19
John Deere Rejects Support for ‘External Social or Cultural Awareness’ and ‘Diversity Quotas’
John Deere has joined fellow rural-oriented brand Tractor Supply in cancelling support for both progressive causes and diversity, equity and inclusion (DEI) principles. In a statement on X, the retailer…
News July 18
Starbucks Teams with Mercedes to Expand EV Charging Network
Starbucks is collaborating with Mercedes-Benz to bring the carmaker’s High-Power Charging stations to more than 100 coffee shops across the U.S. The first phase of the partnership includes co-located 400…
News July 18
Petco Picks Five Below CEO as New Leader
Petco Health and Wellness Company has tapped retail industry veteran Joel Anderson as its new CEO. Anderson will take the reins from R. Michael Mohan, who has been serving as…
News July 18
Prime Day Sales Top $14 Billion, with More Products Sold Than Ever Before
Amazon’s 10th annual Prime Day was its biggest ever, with record-breaking sales over the 48-hour member sales event and more items sold than on any previous Prime Day, according to…
News July 18
GlassesUSA.com Leverages AI to Bring Online Eyewear Recommendations into Focus
GlassesUSA.com has long deployed a range of technologies, including computer vision and AR try-on technology, to streamline product discovery and provide better recommendations. Now the retailer has added its proprietary…
News July 18
