Retail TouchPoints

Exclusive: Automated Voice Agents are Hurting Customer Retention

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration…

Retail’s Boundary-Breakers: 20 Industry Leaders Challenging the Status Quo

Level Up Your Retail Loyalty Strategy with Smart Gamification

As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023 report estimated the size of the gamification market as…

Walmart Leases Space for Senior-Focused Primary Care in 23 Locations

Walmart will lease clinical space for senior-focused primary care centers at 23 Walmart Supercenter stores in Florida, Georgia, Missouri and Texas. Health care services company CenterWell will operate the clinics…

Southwest Airlines Taps TikTok Creators to Offer ‘Shoppable Flights’

Southwest Airlines is partnering with creators in various subcultures of TikTok to both highlight travel inspiration and offer an easy way to book flights on its airline. Ten different creators based…

Boxed.com Relaunches Under New Ownership

Bulk essentials retailer Boxed.com has been relaunched by online wholesale retailer MSG Distributors, which acquired the brand out of bankruptcy in 2023. Underpinning the relaunch will be ecommerce platform Spresso,…

Conn’s to Close 71 Stores Following Bankruptcy Filing

Conn’s Home Plus, which filed for Chapter 11 bankruptcy protection in the Southern District of Texas on July 23 according to multiple media reports, will close 71 of its 170…

For Kid-Friendly Stores, Safety and Engagement Go Hand-in-Hand

Gen Alpha is forecast to become the largest generation in history, reaching more than 2 billion worldwide by 2025, according to GWI research. And this cohort’s spending power is only…

Exploring the Beauty of Milani Cosmetics’ Marketing Strategy

For more than two decades, Milani Cosmetics has aimed to democratize luxury beauty…not just by making products more affordable but more inclusive by design. This mission unlocks a lot of creative opportunities…