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Walmart and Sam’s Club Announce Price Reductions on Thousands of Goods
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Walgreen Co. Announces Plans to Acquire Duane Reade
Walgreen Co. recently announced a definitive agreement under which Walgreens will acquire Duane Reade from affiliates of Oak Hill Capital Partners in a cash transaction for a total enterprise value…
News February 23Barnes & Noble Leads Specialty Retail Category for Customer Satisfaction
Barnes & Noble leads the specialty retail sector in customer satisfaction for the third year in a row, according to the American Customer Satisfaction Index (ACSI), research conducted in the…
News February 23New Report Offers Loyalty Satisfaction Metrics & Key Action Items
While loyalty programs can be an integral part of the retail CRM model, new research indicates that marketers are under-valuing these programs, even as customers highly rate perks, discounts, deals…
News February 23ForeSee Results and Viewpoints Network Partner to Measure Online Community Satisfaction
Focused on measuring customer satisfaction, ForeSee Results and Viewpoints Network announced a partnership to provide Viewpoints.com and Viewpoints Technology Platform clients with a scientific measure of voice of customer for their communities. Viewpoints…
News February 23Apple’s Magic Touch Moving Closer To POS Integration With New Apps
Tapping a device that’s already known and loved by consumers, retail solution providers are offering an innovative approach to potentially streamline the checkout process by leveraging the iPod touch and…
News February 18Powering Customer Intelligence With Predictive Analytics
By Richard Scott Saban, President & CEO, Retail Technology In Action LLC By definition, predictive analytics is the ability to separate things into their constituent parts in order to study…
News February 18Solution Spotlight: Searchandise Commerce Streamlines Merchandising Tactics
Concept: Searchandise Commerce, which was founded in July 2008, is aimed at taking merchandising tactics in the brick and mortar world and translating them to the Web. In physical stores,…
News February 18Mystery Shopper Study Shows Etailers Sacrifice Service For Cost Containment, Efficiencies
Top Performing WebsitesEtailing Group CustomerExperience Index Although online sales continued to outpace brick-and-mortar sales in 2009, online retailers still felt the pinch of the recent recession during the most recent…
News February 11Sears Engages Online Customers With New Social CRM Tools
Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage customers in a meaningful dialogue and capitalize on the social sphere’s growing…
News February 11
