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Mystery Shopper Study Shows Etailers Sacrifice Service For Cost Containment, Efficiencies
Top Performing WebsitesEtailing Group CustomerExperience Index Although online sales continued to outpace brick-and-mortar sales in 2009, online retailers still felt the pinch of the recent recession during the most recent…
News February 11Sears Engages Online Customers With New Social CRM Tools
Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage customers in a meaningful dialogue and capitalize on the social sphere’s growing…
News February 115 Consumer Spending Trends for 2010
By Robert Passikoff, Ph.D., Founder & President, Brand Keys, Inc. Niels Bohr once noted that “prediction is very difficult, especially about the future,” but then he didn’t have access to…
News February 11BrainTrust Query: Lessons From the Starbucks Turnaround
By Mark Price, Managing Partner of M Squared Group Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry…
News February 11ShopNBC Launches New M-Commerce Platform
ShopNBC, lifestyle brand in electronic retailing, today announced the launch of new mobile e-commerce capabilities, as well as version two of its ShopNBC iPhone application. Both initiatives are designed to…
News February 10Social Commerce, Demand Intelligence Among IDC’s Top 10 Retail Predictions
Focused on providing new strategies to optimize the value of IT in 2010, IDC Retail Insights unveiled its Top 10 Predictions for the retail industry. The report explores several hot…
News February 4Harvesting Loyalty Via Facebook: Give Customers Their ‘15 Minutes of Fame’
Tapping the community vibe on Facebook, some retailers are taking a page from Hollywood’s playbook, giving their “fans” 15 minutes of fame while simultaneously leveraging key CRM strategy. Let’s talk…
News February 4New Keynote Study Says Mobile Commerce Still in Infancy
Best Buy ranked number one in mobile home page performance, according to a recent study conducted by Keynote Competitive Research, the industry analysis group of Keynote Systems, provider of on-demand…
News February 4Abercrombie & Fitch and Hollister Go Mobile with Digby
Abercrombie & Fitch has taken its brands to the mobile channel. The retailer has enlisted mobile commerce solutions provider, Digby, to build, manage and operate mobile storefronts for both its…
News February 4
