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From Startup to Enterprise: What CX Looks Like at Different Business Stages
Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider…
Executive Viewpoints October 22
Inside Lowe’s Playbook for Pushing Category Conventions
Jennifer Wilson has been SVP and Chief Marketing Officer of Lowe’s for less than six months, but her nearly two-decades-long career at the home improvement retailer puts her in a…
Features October 22
Boohoo CEO Steps Down Amid Strategic Business Review
Online fast-fashion retailer Boohoo is launching a strategic review to determine how it can best maximize shareholder value after a difficult few years, according to multiple sources. The company’s CEO,…
News October 21
Chick-fil-A Cooks up Something New — An Entertainment App
Branded apps are nothing new, but Chick-fil-A’s new Play app — set to release on Nov. 18 — feels different, primarily because it has almost nothing to do with food,…
News October 21
Starbucks Hires Chipotle Alum as New Global Chief Brand Officer
A few months after joining Starbucks as its new CEO, Brian Niccol has brought his first Chipotle alum over to the new executive team, according to reports from Yahoo and…
News October 21
Bed Bath & Beyond to Return to Brick-and-Mortar via Small-Format Stores Operated by Kirkland’s
Beyond, Inc., the parent company of Bed, Bath & Beyond, has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath &…
News October 21
Rent the Runway CEO on the Evolution of Consumers and Her Company
When Jennifer Hyman and Jenny Fleiss started Rent the Runway, they wanted to disrupt the fashion industry. Now, as the company’s 15th birthday nears, Hyman has unveiled her plans to…
Features October 21
Answering the $100 Billion Question: How Can Retailers Combat Refund Fraud?
Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns, resulting in $101 billion…
Executive Viewpoints October 21
How VICI Shaped the Future of the ‘Instagram Brand’
Featuring: Aimee Dudum Colorado, Co-founder, Chief Merchandising and Marketing Officer, VICI VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called…
Podcasts October 21
