Retail TouchPoints

Best Buy, Gilt Groupe And HSN Lead The Pack In Gamification

This is Part III of “Gamification In Retail,” a four-part series discussing the growth of gamification: what it is and how best-in-class retailers are leveraging it. This section investigates the…

Designing The Next Generation Of Wireless Retail Spaces

“I think we are most interested in the idea of shopping as a new kind of public space. How can we enrich these experiences? Can we bring new content, information,…

VICS Item Level RFID Initiative Leads Charge To Retailing’s Future

Let’s flip the page back to June 2010, when VICS held a meeting in San Antonio and the decision was made to form the VICS Item Level RFID Initiative.  This…

Stella Nova Mobile Retail Framework Integrates Multichannel Commerce

As mobile commerce continues to grow at a rapid pace, today’s mobile shoppers increasingly demand a seamless store experience across a wide variety of channels. A majority (65%) of mobile…

Kodak Gallery Ups Web Site Satisfaction By 30% With iPerceptions VoC Analytics

Kodak Gallery improved web site satisfaction by 30% and raised its Net Promoter Score (NPS) by 57% year-over-year with Voice of Customer initiatives and iPerceptions VoC analytics. The photo imaging…

EDataSource Launches E-Commerce Monitoring Service

Retailers can benchmark performance, and track and evaluate online sales trends and market share, with a new e-Commerce monitoring tool from eDataSource. The service monitors 9,000 brands and social media,…

New Study Spotlights Benefits Of Facebook Commerce [Infographic]

Retail executives and analysts are debating the future and overall benefits of Facebook storefronts. A recent article from Bloomberg revealed that merchants including GameStop, JCPenney and Nordstrom have closed their…

BARC Report Shows Mobile Retail BI On The Rise

 As retailers strive to make faster, real-time decisions based on increasingly broad and unstructured data sets, their use of  business intelligence (BI) applications responding to those needs is on the…

Ethics And Retail: A Good Match By Debbie Hauss, Editor-in-Chief I don’t want to be naïve: I know that business success hinges on the bottom line ― margins, sales, profits.…