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Walmart Joins Growing List of Brands Backtracking on DEI Initiatives
Walmart, the world’s largest retailer, is rolling back a number of its diversity, equity and inclusion (DEI) initiatives, multiple sources report. The backtrack is wide-ranging and includes: The retailer joins…
News November 26True Religion Sweetens Loyalty Program with ‘Can’t Buy’ Experiences
True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season. Formerly known as True Fam, the expanded program (which now goes by True Rewards) will…
News November 26La-Z-Boy Embraces Experiential Retail in New Chicago Store
La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort. Key elements include a Recliner Runway, where shoppers can…
News November 26Struggling Kohl’s Snags Michaels CEO to Lead Company
Kohl’s has named Ashley Buchanan, CEO of Michaels, as its new CEO, effective Jan. 15, 2025. Current Kohl’s CEO Tom Kingsbury will be stepping down on that date but will…
News November 26UPDATE: Big Lots Sale to Investment Firm Approved, Paving the Way for a ‘New Phase’
[Update from Nov. 26, 2024] Big Lots has received court approval for the sale of all of its assets and ongoing business operations to investment firm Nexus Capital Management. The…
News November 26Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer
The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, the 40-year-old company turned its…
Features November 26Three Things Consumers Value More than Price When Choosing a Brand
Money isn’t the only thing that makes the world go ‘round. There are many reasons why consumers choose the products they buy and the brands they buy them from. Certainly,…
Executive Viewpoints November 26Mango Plans to Operate 42 U.S. Stores by Year End, 20+ More in 2025
Moving toward its goal of making the U.S. one of its three main markets by 2026, Mango plans to operate 42 stores in the country by the end of 2024.…
News November 25E.l.f. Leans into Sports Fandom with Holiday Campaign Debuting During Macy’s Parade
E.l.f. Cosmetics will once again tap into the universality of sports in its new multi-platform campaign, “Eyes. Lips. Face. Fandom.,” which will make its broadcast debut to an estimated 22…
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