Retail TouchPoints

Google Reveals Secrets To Multichannel Optimization

Today’s consumers are researching products and potential purchases online, via mobile and tablet devices, and through social recommendations. As a result, retailers are seeking optimal digital marketing methods that will…

Taking A Bite From The Mobile Industry Times are changing and retailers who fail to meet the needs of today’s savvy consumers will be left behind. There’s a reason mobile…

Microsoft Spotlights Customer Successes At 2012 Dynamics Convergence Conference

  The growing importance of multichannel retailing and customer relationship management were hot topics at this year’s Microsoft Dynamics Convergence Conference. More than 10,000 industry executives from 50 countries attended,…

Best Buy, Gilt Groupe And HSN Lead The Pack In Gamification

This is Part III of “Gamification In Retail,” a four-part series discussing the growth of gamification: what it is and how best-in-class retailers are leveraging it. This section investigates the…

Designing The Next Generation Of Wireless Retail Spaces

“I think we are most interested in the idea of shopping as a new kind of public space. How can we enrich these experiences? Can we bring new content, information,…

VICS Item Level RFID Initiative Leads Charge To Retailing’s Future

Let’s flip the page back to June 2010, when VICS held a meeting in San Antonio and the decision was made to form the VICS Item Level RFID Initiative.  This…

Stella Nova Mobile Retail Framework Integrates Multichannel Commerce

As mobile commerce continues to grow at a rapid pace, today’s mobile shoppers increasingly demand a seamless store experience across a wide variety of channels. A majority (65%) of mobile…

Kodak Gallery Ups Web Site Satisfaction By 30% With iPerceptions VoC Analytics

Kodak Gallery improved web site satisfaction by 30% and raised its Net Promoter Score (NPS) by 57% year-over-year with Voice of Customer initiatives and iPerceptions VoC analytics. The photo imaging…

EDataSource Launches E-Commerce Monitoring Service

Retailers can benchmark performance, and track and evaluate online sales trends and market share, with a new e-Commerce monitoring tool from eDataSource. The service monitors 9,000 brands and social media,…