Retail TouchPoints

Consumers Expect Prompt And Correct Delivery Of Holiday Orders

Almost one third (29%) of consumers recently surveyed will  no longer shop with a retailer if they receive an incorrect delivery just once, based on an online or phone order,…

EPiServer Announces Behavioral Merchandising Solution

Personalization is an essential part of the online shopping experience. But building and maintaining multiple rules and settings that generate specialized product recommendations is challenging for retailers, especially those with…

U.S. Consumers Spent $5.5 Billion On Small Business Saturday

This year’s Small Business Saturday exceeded expectations, bringing in $5.5 billion — $2 million more than expected, according to the National Federation of Independent Business (NFIB), in reference to pre-holiday…

Laura Canada Moves To Multichannel Retail

Global e-Commerce is predicted to reach $963 billion by 2013, according to projections from JP Morgan. As a result, more retailers worldwide are extending brick-and-mortar offerings to the web to…

Forever21, a specialty retailer of women’s and men’s clothing and accessories, is promoting two mobile apps for the holiday season: an augmented reality app, F21POP, and an updated mobile commerce…

Omnichannel Shoppers To Spend 71% More Than Single Channel Consumers This Holiday Season

Steadily improving sentiment about the economy is expected to cause an increase consumer spending this holiday season, according to new research from Deloitte Consulting LLP. The Deloitte 2012 Holiday Survey…

The Perils Of Being  A Retail Editor During The Holiday Season By Debbie Hauss I feel like I need to start this column with an apology to those who have…

Red Wing Shoes Wows Customers With Advanced Call Center Technology

Although consumers are sharing insights and asking questions via email and social networks, the call center remains the hub of all retail service, according to research from American Express. The…

Cloud Services Move Toward Saturation In Retail

  Following is Part 3 of the Retail TouchPoints series focused on Creating Winning Cloud Strategies. In this final installment, solution providers discuss current and future benefits of cloud computing.…