Retail TouchPoints

TUMI Taps iPad Application As Customer Service Tool

Customers of TUMI, known for its premium travel products and accessories, expect a high level of service when they shop in the store. To augment the knowledge of the sales…

Are Cash Registers On The Way Out? By Kim Zimmermann, Managing Editor There are segments of the retail industry — supermarkets in particular —that will probably never completely eliminate the…

Privalia Maximizes Cross-Channel Engagement With IBM Smarter Commerce

Flash sales are enticing consumers to browse and buy with the promise of coveted products at discounted prices. In fact, Business Insider predicts that the flash sale market will be…

Capital One Provides Personalized Deals To ShopSavvy Users

Capital One is partnering with ShopSavvy to deliver personalized offers to ShopSavvy mobile app users while shopping in-store.  When registered Capital One customers search for products within the ShopSavvy platform,…

Foursquare Expands Credit Cards Program With First Data Solution

Foursquare has implemented the OfferWise solution from First Data, an electronic commerce and payment processing company, to enable the Foursquare Specials for Credit Cards program to accept Visa and MasterCard…

EarthLink Partners With ANXeBusiness To Launch Retail PCI Compliance Solution

EarthLink, provider of IT and communications solutions, is partnering with ANXeBusiness Corp., a provider of compliance solutions, to offer a new PCI compliance solution to retailers. The new solution offers…

Creating Omnichannel Strategies That Resonate With Today’s Empowered Consumers

Following is Part 1 of the Retail TouchPoints series focused on Analyzing The Omnichannel Consumer. Part 2, which will offer insights into how retailers are creating compelling experiences to better…

Cloud-based Portals Streamline Retailer-Supplier Collaboration

  This is Part 4 of the Retail TouchPoints series, titled: Retailer-Supplier Collaboration: The New Operational Imperative. Click to access Parts 1, 2 and 3. You can also download the…

Four Simple Reasons Retail Analytics Matter

Traditional retailers worldwide are challenged with going head to head with online shopping. From PCs to smart phones to tablets and everything in between, market share is under competitive duress.…