Retail TouchPoints

Keeping Pace With Next-Generation Social Media

Following is Part 1 of the Retail TouchPoints series, titled: Next-Generation Social Media. This section discusses the rise of Pinterest and Instagram, as well as consumer behaviors on these sites. Part 2, which…

Internet Retailer Event Draws Record Attendance

There was a palpable positive energy circulating throughout the 2013 Internet Retailer Conference & Exhibition (IRCE) in Chicago last week. Attendance was up by more than 1,000, according to show…

Q&A With Founder Of 72Lux

This Q&A with Heather Marie, Founder of 72Lux, originally appeared in the I Am Omnichannel newsletter. During this interview, Marie shares her retail industry experience, opinions of retail technology, insights…

Improving Teamwork With Social Tools

As many as 40% of employees believe social tools help foster better teamwork, according to a recent survey conducted for Microsoft Corp. by research firm Ipsos. The survey polled 9,908…

Pricer Brings Social Media To Store Shelves

New electronic shelf label (ESL) capabilities allow brick-and-mortar retailers to provide the interactive experiences of online shopping ― directly from store shelves, in real time. An advanced ESL solution announced…

Will Whole Foods Be A Hit In Motown?

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire, retail industry executives get plugged in to the latest news and issues with…

Six Customer Service Tools To Increase Sales By Shep Hyken, Bestselling Author, Chief Amazement Officer, Shepard Presentations Customer service may be the ultimate strategy when it comes to winning customers,…

Flutter Eyewear Taps Digital Personalization To Drive Online Sales

Product recommendations, interactive customization tools and other customer engagement solutions can help make the online shopping experience more personalized and enjoyable for shoppers. These digital strategies especially impact consumers searching…

Restaurant.com Revitalizes Loyalty Program With Gamification

The growing popularity of social media and smartphones has generated more connected and empowered consumers. To keep pace with these trends, cutting-edge organizations are revising their loyalty programs and are…