Retail TouchPoints

Exclusive Webinar: Mobile Helps Engage Millennial Employees

If 2012 was declared “the year of the mobile consumer,” 2013 may be “the year of the mobile associate,” according to a new research study from JDA Software and Workforce…

Solution Roundup: Social Gifting Helps Retailers Engage Connected Consumers

Social media is becoming a key channel for brands to interact with target and current customers. Social gifting is emerging as a new way for retailers to engage consumers more…

Social Referral Model Drives Customer Acquisition By Vijay Sundaram, CMO, SocialTwist When the Internet first started picking up steam and becoming a regular part of our everyday lives, people had…

Facebook Mobile App Could Help Retailers Locate Customers

Geolocation is one of a number of features in the new Facebook Home app, which essentially enables Facebook to dominate the home screen of a user’s smartphone. Retailers also will…

PalmBeach Jewelry Boosts Customer Acquisition With CertainSource

Engaging and acquiring customers is an ongoing challenge for retailers today. Merchants must not only ensure they’re targeting the right consumers, but also must provide compelling offers and incentives that…

Positec Improves Call Center Productivity With Five9 Cloud Solution

Organizations selling to end users as well as retail partners are tasked to manage and respond to a mix of product and commerce inquiries — especially in the call center.…

DICK’s Sporting Goods Supports Efforts To Keep Wrestling In The Olympics

DICK’s Sporting Goods has teamed with USA Wrestling to help promote the 2020 Vision, Keep the Dream Alive initiative, a grass-roots program designed to keep wrestling as an Olympic event.…

Impact Mobile And Star Micronics Launch Mobile Marketing Solution

Impact Mobile, a provider of end-to-end mobile marketing solutions, and Star Micronics, a small printer manufacturer, are partnering to launch a new close-loop mobile offer and redemption service. The new…

IHL Group Dissects Mobile POS “Hype”

As more consumers use mobile devices, retailers are leveraging mobile applications to offer better service and more integrated shopping experiences. In fact, tablet shipments have increased by 38% in 2013,…