Retail TouchPoints

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How RTP Gets In The Holiday Spirit!

Okay, so it may be a little early to be talking about the holidays for some of you…but not for our retailers out there!  In you could believe it, we’re actually in…

Executive Viewpoints September 13

Solutions For Merchants And Retailers As Google Sunsets The Shopping API

By Sivamani Varun, Co-Founder, CEO, Semantics3, Inc. You might have read of Google’s shutdown of its Reader service, which Google announced in its “Spring Cleaning” post (which, expectedly, caused huge…

Executive Viewpoints September 13

Mulberry Brings Aspirational Content To The Web

Mulberry, the British luxury brand, has been lauded for exceptional quality and craftsmanship since its inception in 1971. From leather handbags to footwear and apparel, the brand’s products have been…

News September 13

Accenture And SAP Align To Release CMO Solution

Accenture and SAP have released a cloud-based marketing solution as part of their joint business model to provide customers with end-to-end solutions running on the SAP HANA platform. The new…

News September 12

Is Your Company Revising Inventory Strategies To Tackle Omnichannel Demands?

Shoppers today are hopping from their smartphones and tablets, to brick-and-mortar stores and online pure plays such as Amazon.com throughout the day to research items and complete purchases.  As customers…

Executive Viewpoints September 12

Yelp Exec Shares Best Practices For Merchant Success

Since its inception in 2004, Yelp has become a go-to destination for consumers researching nearby restaurants and shops, as well as timely promotions. Increased smartphone adoption has been a key…

News September 12

Using Governance To Improve Customer Experience

By Fatima Lora, Assistant Editor  Loving your customers is one thing, doing something about it, such as offering them a discount on their second purchase of a product or following…

Executive Viewpoints September 11

Today’s Customer Experiences And Tech Support Have Everything And Nothing To Do With Your Brand

By Paul Weichselbaum, EVP, PlumChoice How many “me too” retailers are you competing against in today’s fast-paced, device- and technology-centric market? What are you doing to deliver superior experiences that differentiate…

Executive Viewpoints September 11

J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of pleasing shoppers? In a recent study of customer…

Features September 11
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