Retail TouchPoints

Keeping Pace With Customer Feedback In The Digital Universe

Retailers can’t deny that the way customers share their thoughts and opinions has changed dramatically. A decade ago, disgruntled customers may have complained about a brand, product or service to…

RetailNext Invests In Worldwide Expansion

RetailNext, a provider of in-store analytics solutions, is investing further in global expansion by extending operations and leadership teams outside of the U.S. The announcement comes on the heels of…

Flint Secures $6 Million In Funding

Flint Mobile, a provider of integrated marketing tools for mobile businesses, has received $6 million in Series B funding from Digicel and SVG Ventures. The financial support will help accelerate…

Why I’m Searching On Mobile, But Shopping In-StoreBy Fatima D. Lora, Assistant Editor The Internet was probably the best invention ever… okay, maybe not the best, but it’s one of…

CVS/Pharmacy Unwraps Personalized Deals To Ease Holiday Shopping

The highly configurable nature of digital technology allows retailers to interact with customers whenever, wherever and however they care to shop. To better satisfy consumers during the holiday season, CVS/Pharmacy…

Bebe Makes Omnichannel A Must-Have Accessory

In the fast fashion space, retailers release affordable, on-trend products quickly throughout the year. Retailers at the other end of the spectrum, however, are focusing on creating lasting brand experiences…

Creating A Precious Brand Experience With CRM

Nowadays, it’s more important than ever to create a great customer experience. If you work for a multichannel retailer, you’re not only competing with brick-and-mortar counterparts, but also online pure-plays…

Mobile RFID And Checkout Energize The In-Store Shopping Journey

  Following is Part 2 of the Retail TouchPoints feature entitled: The Mobile-Influenced In-Store Experience. This section looks at how mobile RFID and mobile checkout influence the in-store customer journey.…

Taking Your E-Commerce Efforts Global

You may be looking at possibilities overseas for growing your business.  If you want to offer an online store for consumers abroad, it is essential to know the payment expectations,…