Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Family Dollar Seeks Shrink Reduction With Checkpoint EAS
Comprehensive loss prevention strategies can help U.S. retailers combat the $54 billion they lose to shrink each year. Family Dollar Stores, a discount chain with 8,000 locations throughout the U.S.,…
News November 13Raising The Bar On Customer Service
By Debbie Hauss, Editor-in-Chief These days it takes a lot to impress a consumer with customer service, especially when that consumer is tech-savvy. So that’s why I felt compelled to…
Executive Viewpoints November 13Topshop Makes Pinterest The Source Of Holiday Spirit
Apparel and accessories retailer Topshop is celebrating the holiday season in style with a new campaign, in collaboration with Pinterest, called “Dear Topshop.” “Dear Topshop” was designed to provide customers…
News November 12Introducing RTP Retail RoundTables!
In September 2013, the Retail TouchPoints team held its first Retail RoundTable in NYC, featuring Steve Rowen of Retail Systems Research. During this intimate event, retailers across a variety of…
Executive Viewpoints November 12Showrooming Turns Merchandising On Its Head
As long as people have been shopping, they’ve tried to purchase products at the lowest possible price. Comparing prices became easier in 1934 when Service Merchandise forged ahead with…
News November 11Making The Case For Store IT Upgrades
The competitive race to offer a superior customer experience through digital technology often hits a familiar bottleneck: aging and insufficient IT infrastructure. Self-service kiosks, digital signage, wireless POS, tablets with…
Executive Viewpoints November 11RSR Study: Marketing Experiences An Organizational Drift
Retail “laggards” believe their marketing departments are not spending sufficient time acquiring new customers, according to a benchmark study conducted by Retail Systems Research (RSR). Moreover, 69% of executives from…
Features November 11TurnTo Introduces Product Comparison Questions
Shoppers increasingly are using social tools and networks to help guide purchases. In response, many eTailers are incorporating social features on product pages that allow shoppers to interact with each…
News November 11Top 5 Ways To Boost Holiday Sales By Leveraging The Web Site
It’s that time of year again when brands and retailers work to find the best way to market a product to drive the greatest amount of sales during the holiday…
Executive Viewpoints November 11
