Retail TouchPoints
‘Holiday 2026 Will Feel Different’: From AI to Consumer Behavior, Retail Experts Weigh in on What to Expect
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Multiple Order/Pick-up/Delivery Options Fulfill The Omnichannel Promise
This is Part 1 of the Retail TouchPoints Omnichannel Order/Pick-up/Delivery report. Part 2 will appear in the Feb. 4 newsletter. Today’s omnichannel retailing environment requires inventory visibility that allows shoppers…
News January 27Reinventing The Retail App For In-Store Success
Why exactly does a retail store need a good mobile app? There are two reasons. First, smartphones are stealing attention from the in-store experience. And second, shoppers who use smartphones…
Executive Viewpoints January 27Consumers Willing To Trade Data For A More Personalized Retail Experience
Ongoing technological innovation is increasing customer expectations, and as a result they command exemplary service and more relevant experiences across all channels. As a result, consumers are more willing to…
Features January 27Domo Platform Simplifies Access To Multi-Source Business Intelligence
Effective decision-making requires access to multiple sources of retail data anytime and from anywhere. When that data resides across disconnected systems, databases and applications, executives have difficulty obtaining a unified,…
News January 27Welcome To The Customer Economy
Consumer adoption of social media has been nothing short of breathtaking, increasing a full 356% since 2006, according to Forrester Research. Ninety-one percent of U.S. online adults use social media…
Executive Viewpoints January 27Levi’s Appoints President Of Global Retail
Levi Strauss & Co. appointed Craig Nomura as the company’s Executive Vice President and President of Global Retail, beginning on February 3, 2014. Nomura will lead a team of more…
News January 27Making Video Work For Retailers
By Irfon Watkins, Founder & CEO, Coull For online or mobile content, it is clear that video has become the consumer’s medium of choice, with many companies like Cisco predicting…
Executive Viewpoints January 27Gallery Furniture Improves Conversions By 35% With Enhanced Site Search
An efficient search feature is paramount to an enjoyable online shopping experience. Whether consumers are “digital window shopping” or looking for a specific product, they want to get quick and…
News January 27TouchPoints TV at #NRF14: David Dorf, Oracle Retail
“We don’t use the term ‘omnichannel,’ we use the term ‘Commerce Anywhere,'” noted Dorf. Commerce Anywhere is a connection between applications to allow retailers to deliver on their brand promise.…
News January 24
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