Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Zendesk Integrates SurveyMonkey And MailChimp Into Platform
Constantly improving and refining customer service strategies should be a top priority for retailers. Whether it means implementing new training methods or installing technology, merchants must always consider how they…
News April 28
Reimagining Omnichannel Loyalty
For retailers, the balancing act between being relevant and being too “big brother” is becoming ever more precarious. Customers’ expectations are a moving target and companies’ capabilities are advancing at…
Executive Viewpoints April 28
Four Ways To Create A User-Friendly Retail Space
A customer’s experience in how user-friendly and accessible a location is can be the differentiating factor in a competitive market. There are many variables involved when designing a custom retail…
News April 28
Amazon Increases Q1 Revenue By 23%; Introduces New Services
Amazon increased revenue by 23% to $19.74 billion in Q1 2014, up from $16.07 million in Q1 2013, according to a company press release. The company’s net income rose in…
News April 25The Future Of Couponing Is Digital But Not Mobile
By Tim Belvin, Visible Brands Traditional print couponing, while sometimes effective, is almost always inefficient. It may indeed move the dial on sales but oh count the ways of waste.…
Executive Viewpoints April 25
The Shift Toward Virtual Merchandising And Endless Aisle
The rise of omnichannel has given way to virtual merchandising, which is designed to provide the consistent shopping experience consumers desire. Now consumers have the opportunity to shop via the…
News April 25
Starbucks Opens 20,000th Location, Increases Global Revenue In Q2
The Starbucks team unveiled a series of positive growth metrics during its Q2 2014 earnings call, including a boost in quarterly revenue and a series of new store openings worldwide.…
News April 25EPA Awards NRF For Sustainability Efforts
The U.S. Environmental Protection Agency (EPA) recognized the National Retail Federation (NRF) on Earth Day with a 2014 SmartWay Affiliate Challenge award, for supporting policies and practices that reduce truck…
News April 25
UNIQLO, MoMA Unveil New Brick-And-Mortar Experience
UNIQLO and the Museum of Modern Art (MoMA) have collaborated on a new in-store concept to celebrate innovative artists such as Andy Warhol and Jackson Pollock. SPRZ NY, which was…
Features April 25
