Retail TouchPoints

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Hhgregg Makes Moves On Brand Transformation

In light of fierce competition in the electronics space due to showrooming and other price-comparing activities, hhgregg has embarked on a brand transformation featuring expanded product selection and an improved…

Features May 7

Are You Offering The Right Service Tools To Your Customers?

Actually, a more accurate question would be: Are you providing enough service tools to your customers? Consumers are demanding more options, especially when it comes to customer service. After all, some days…

Executive Viewpoints May 6

Lands’ End Appoints New Chief Creative Officer

Lifestyle brand Lands’ End has hired a new Senior Vice President and Chief Creative Officer. Becky Gebhardt, who takes the helm after holding long-term positions at Crocs, Inc., and Bag…

News May 5

RevTrax SmartOffers Personalizes Digital Coupons

Coupons are considered key tools in retailers’ marketing arsenals. Oftentimes, though, coupons can only be used for specific products or are limited to certain departments. Revtrax created SmartOffers to help…

News May 5

The “So What?” Of Data

By Dheeraj Pandey, IQR Consulting While shopping on a major retailer’s web site recently, I abandoned the shopping cart with one item remaining in the cart. Approximately two hours later…

Executive Viewpoints May 5

Maximizing Events: Promotions Optimization For Mother’s Day & Beyond

Mother’s Day is a time for children and spouses to express appreciation for the moms in their lives — and a time for stores to help them to do just…

Executive Viewpoints May 5

Digitally Savvy Consumers Convert 40% More

The advent of showrooming has caused retailers to be wary that digital channels — especially mobile technology — will cannibalize in-store sales. However, a new Deloitte study confirms that mobile…

News May 5

Email Marketing Helps Retailers Connect Online And In-Store Experiences

Retailers are working to better integrate their brick-and-mortar and online strategies in order to create a more unified brand experience. Email is a key tool to help merchants connect these…

News May 5
Steinhafel headshot

Target CEO Resigns, Mulligan To Act As Interim

After several months of damage control for a data breach that affected as many as 70 million shoppers, Target Board of Directors announced the resignation of the company’s Chairman, president…

News May 5
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