Retail TouchPoints

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PetSmart Hires New EVP Of Customer Experience

PetSmart has named Phil Bowman Executive Vice President of Customer Experience, a new position within the organization. Bowman, who will report directly to President and CEO David Lenhardt, will join…

News May 30

How To “Wow” Your Customers

By Jen Pete, Co-Founder, SlingShop and Partner, Zifty.com Retailers are often looking for touch points — new ways to connect with customers on a personal level. Gone are the days…

Executive Viewpoints May 30

Giorgio Armani And Luxottica Implement SAP Fashion Management App

Adidas, Giorgio Armani and Luxottica are among the retailers implementing SAP Fashion Management, a new application designed to bring wholesale and retail operations onto a single, vertical platform. As a result,…

News May 30

Delhaize Belgium CEO Resigns

Delhaize Group, a Belgian supermarket chain, announced that Dirk Van den Berghe is resigning from his role as CEO of the retailer’s Delhaize Belgium and Luxembourg division effective July 31,…

News May 29

AC Lens Increases Mobile Revenue By 25% With Moovweb

With nearly one third of online traffic coming from mobile devices, mobile web site optimization is now a necessity for retailers, especially if they sell exclusively online. AC Lens, a…

Features May 29

iPayment And VeriFone Create POS Solution For Small Businesses

Electronic payment solution providers VeriFone and iPayment have partnered to release iPayment POS, a tablet POS solution designed specifically for small businesses. The iOS app-based solution combines the VeriFone GlobalBay Merchant…

News May 29

Topshop Sees Expansion Success With Qubit

By Alicia Fiorletta, Senior Editor  The funnest part about being a retail reporter in this day and age is that there are so many great opportunities to learn straight from…

Executive Viewpoints May 29

Take Mobile Commerce Efforts To The Next Level

New predictions from Forrester Research confirm that mobile commerce has reached a tipping point. Total smartphone and tablet transactions in the U.S. are expected to total $114 billion this year,…

Features May 29

Norwegian Cruise Line Embraces Advocates To Drive Sales

The Norwegian Cruise Line (NCL) e-Commerce department has always strived to stay ahead of the curve, especially in refining and optimizing the online browsing and buying journey. Of its strategies,…

Features May 29
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