Retail TouchPoints
Retail Rise: Andy Gray, CEO, Journeys Global Retail Group
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Service Over Everything: Mobilizing Voice And Data Reaps Measurable Retail Rewards
Today, consumer expectations are higher than ever. We want access, attention and answers fast. Any frustration in the retail shopping experience, and loyalty and sales quickly wane. In a business…
Executive Viewpoints January 5
Chick-fil-A Investigates Potential Breach
Chick-fil-A has announced that it is working with law enforcement and security experts to investigate suspicious activity involving payment cards used at several of its restaurants. The fast food chain…
News January 5Weighing The Value Of App Vs. Responsive Design
By T.J. Gentle, Smartfurniture.com In June 2013, mobile overtook desktop as the leading e-retail traffic source. More than half (55%) of users shopped the web from either a tablet or…
Executive Viewpoints January 5
Backcountry.com Taps Live Chat To Build One-To-One Relationships With Customers
As consumers become more savvy and comfortable browsing and buying online, they’re relying less on call centers and more on digital tools such as live chat, according to digital engagement…
Features January 2
Hancock Fabrics Streamlines IT Operations With EarthLink
IT extends across numerous areas of the business, making it difficult for retailers to streamline their efforts under one department. However, retailers can simplify IT management and reduce costs if…
Features January 2What Brick-And-Mortar Can Learn From Amazon’s Storefront In Manhattan
By Sam Bahreini, VoloForce Remember that time we all went to sleep and woke up to find Amazon’s pop-up storefront across the street from the Empire State Building? It was…
Executive Viewpoints January 2
Apple, Dell, Nordstrom And Zappos Win At Holiday Shipping
Online sales reached new heights during the 2014 holiday season, increasing 15% year over year to $48 billion from $42 billion, according to comScore. As more consumers browse and buy…
News December 31Mobile Merriment: How Top Retail Apps Brought The Holiday Spirit
By Alicia Fiorletta, Senior Editor Editor’s note:This article was previously posted on the Phunware blog. Click here to access the original version and additional content from Phunware. Mobile retail traffic…
Executive Viewpoints December 31
Amazon Media Group Unveils Trusted Creative Partner Program
Amazon Media Group, which focuses on the intersection of e-Commerce and advertising, has launched the Trusted Creative Partner Program. The Program is designed to allow select agencies to establish and…
Features December 31
