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Dixons Carphone Rolls Out Live Chat For Currys PC World Brand
Dixons Carphone, a UK-based electrical and telecommunications retailer, has implemented the TouchCommerce TouchChat online customer engagement solution for its Currys PC World brand. With TouchChat, customers can engage with technology…
News January 22
SHOEme CEO Shares Company Goals For 2015
Roger Hardy is infatuated by all things retail. More specifically, the Founder of Hardy Capital Partners is a retail guru of sorts who strives to entrench himself in businesses that…
Features January 22
ServiceRocket Acquires Learndot Developer
ServiceRocket, a provider of customer service training, utilization and support technology, has acquired the assets of Matygo Educational Incorporated, the developer of the Learndot customer education platform. Financial terms of…
News January 21
Mobile Wallet Space Heats Up With Google-Softcard Acquisition Rumors
Last week, TechCrunch reported that Google was in talks to purchase mobile payment company Softcard, formerly known as Isis Mobile Wallet. Sources “familiar with the matter” said the deal could…
Editor's Perspective January 21
Yahoo Exec Discusses New Omnichannel Advertising Trends
The customer journey is becoming more complex. Although the researching, browsing and consideration phases of the buying process are still present, consumers are now venturing across multiple devices during their…
Features January 21Bauer Hockey Selects Epicor To Power Retail Experiences
Bauer Hockey, a designer and manufacturer of ice hockey equipment, has selected multiple Epicor Retail solutions to power its new “Own The Moment” retail experiences locations. The retail experiences sites…
News January 21Smarter Remarketer Rebrands As Smarter HQ
Smarter Remarketer, a marketing automation platform provider for retailers, has changed its name and will now operate as Smarter HQ. The name change was implemented to better reflect the company’s…
News January 21What Trends Will Take The Lead In 2015?
Last week, the Retail TouchPoints team was entrenched at the National Retail Federation’s (NRF) annual BIG Show. Like all attendees, we were hungry to learn about the new solutions being showcased…
Executive Viewpoints January 21
Insights From The 2015 NRF BIG Show
More than 32,000 retail executives trekked through the blistering cold to attend the National Retail Federation’s annual BIG Show in New York City. Despite the harsh winter weather, morale was…
Features January 20
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