Retail TouchPoints

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WibiData Taps Machine Learning To Personalize Shopping Experiences

Providing the best consumer experience hinges entirely on knowing what the individual shopper desires out of the purchase process. WibiData provides an interface for marketers, merchandisers and analysts to collaborate,…

News May 26

PCMS VISION OnDemand App Helps Connect Retail Silos

Although retailers of all sizes and categories recognize the importance of creating a seamless experience across all channels, not all organizations are equipped to address this new business imperative. To…

News May 26

Engaging Ethical Muscles Through Training

There’s a saying in the retail industry that goes like this: “Our goal is to keep our honest people honest.” Typically, in every retail organization, there are 10% of people…

Executive Viewpoints May 26

RFID And The Strengthening Retailer-Manufacturer Relationship

In the retail industry today, retailers and their trading partners are struggling to deliver an omnichannel strategy that transcends outdated supply chain processes and truly delivers a seamless experience. While…

Executive Viewpoints May 26

87% Of Contact Center Leaders Say Agents Are Highly Stressed

In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call center agents and other service reps are the backbone of a successful…

News May 26

Transforming Online Retail: Conquering The Abandoned Shopping Cart Armageddon

Although hard to measure, estimates on the value of merchandise abandoned in online carts range from $18 billion to $4 trillion — a terrifying thought for online retailers. A large factor contributing to…

Executive Viewpoints May 26

Will Facebook’s Acquisition Of TheFind Revolutionize Product Discovery?

By Jack Lowinger, Founder and CEO of Cartonomy Facebook’s acquisition of TheFind is unsurprising — as the company continues to strive to go beyond social networking and further ventures into…

Executive Viewpoints May 25

Sales Down, But Sales Per Shopper Up For Physical Stores

The spring season has been one of mixed emotions for brick-and-mortar retailers. Merchants boosted year-over-year average transaction value (ATV) and sales per shopper (SPS), but lost sales and traffic numbers…

News May 22

Google Set To Launch ‘Buy’ Button For Mobile Search

Google will launch a ‘buy’ button next to products listed on its search result pages, according to a report from The Wall Street Journal. The buttons will accompany sponsored search results,…

News May 22
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