Retail TouchPoints
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Successful CEOs Remove Organizational Silos To Meet Omnichannel Challenges
The rise of omnichannel retailing and the age of ‘me commerce,’ in which the consumer is the new boss (complete with higher expectations), has led retailers to transform their business…
News March 1Tyco Retail Solutions Opens Tokyo Office As IoT Accelerates In Asia
Tyco Retail Solutions has opened an office in Tokyo to support the accelerating demand for RFID and store performance solutions in Japan. More Japan-based multinational retailers are expanding in other…
News March 1
Moxie Suite Combines Live Chat, Intelligent Decisioning To Anticipate Consumer Intent
Moxie has released a digital engagement suite designed to enable retailers to staff their online storefronts. The suite unites the Moxie live chat feature with intelligent decisioning and responsive design…
News March 1
Feedzai Data Science Studio Fights Financial Fraud
Feedzai has released a Data Science Studio (DSS) software designed to help organizations of all sizes deploy machine learning techniques to combat financial and payment fraud. Using the Studio, non-technical…
News March 1
Peak Customer Experiences Begin With A Great Data Strategy
The renowned psychologist Abraham Maslow introduced the term “peak experience” — which refers to a self-actualized state of euphoric awareness. The B2C target marketing state might be described similarly —…
Executive Viewpoints March 1
2016 To Usher In The Cognitive Commerce Era
The 2015 holiday shopping season served as a litmus test for retailers, underscoring the need to deliver seamless and highly tailored end-to-end shopping experiences across all touch points and channels.…
Executive Viewpoints March 1
Consumer Privacy Thwarts The Short-Lived Rise Of Mobile Location Analytics
Retailers excited about using Mobile Location Analytics (MLA) to transform their businesses may want to rethink their strategies. Their excitement is understandable: MLA promised to bring to their physical stores…
Executive Viewpoints March 1Internal Solution Development: Retail Comes Full Circle
By Debbie Hauss, Editor-in-Chief Cloud and SaaS have been terms in our everyday conversation with retailers during the past several years. Entrepreneurial startups offering best-in-class solutions are getting gobbled up…
Executive Viewpoints March 1
Do Retailers Appreciate Employees The Same Way They Appreciate Customers?
Did you know that Employee Appreciation Day is March 4? If not, that may be your first stumbling block to building long-term brand strength. In an industry that is known…
Features March 1
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