Retail TouchPoints
PwC Holiday Outlook 2026: Spending Holds, Shopping Habits Shift
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Uber Eats Adds 1-800-Flowers to App, Supporting Delivery from 300+ Local Florists
1-800-Flowers.com, which already uses the Uber Direct white-label delivery service for merchants, will now appear directly on the Uber Eats app just in time for Mother’s Day. The service, available…
News May 5
Lowe’s Deploys AI-Powered Assistant for Associates Chainwide
Lowe’s has followed its March 2025 introduction of the Mylow customer-facing AI-powered app with one for associates, built on the same foundation, which it has launched to all 1,700+ stores…
News May 5
Uncertainty is the Only Certainty: What Businesses Can (and Should) do During the Tariff Pause
When President Trump first announced his “reciprocal tariffs,” the National Retail Federation specifically called out the outsized burden they would have on smaller businesses. “The immediate implementation of these tariffs…
Features May 5
UPDATE: Beyond Moves Up Closing Date for Overstock Digital Token Sale After Quickly Meeting Minimum Investment
[Update as of May 5, 2025] Beyond, Inc. is moving up the closing date for the sale of its first digital security — the O Token — from Oct. 15,…
News May 5
The New Consumer Journey: Here’s How Brands Can Ride Ahead
The ways consumers discover products and develop loyalty to a brand has changed dramatically. A customer may see an ad for sunglasses served to them on social media, hear about…
Executive Viewpoints May 5
Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’
Payment providers are banking on the fact that millions of people will soon rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly…
Features May 2
Bath & Body Works Bets that the Nose Knows
Bath & Body Works will spotlight the sneakily powerful sense of smell via its Come Back To Your Senses creative platform, kicking off with a new commercial featuring Jessica Williams…
News May 2
UPDATE: Kohl’s CEO Ousted for Questionable Vendor Transaction
[Editor’s note: This story was originally published on May 1, 2025. It was updated on May 2, 2025 to include additional details of the conflict of interest that led to…
News May 2
The Payment Shift Retailers Can’t Ignore: Cash, Cards…or Crypto?
In-store shopping is back, with physical retail on track to reach 80% of global retail sales this year. Competition is surging too, so retailers must attract new shoppers through differentiation.…
Executive Viewpoints May 2
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