Retail TouchPoints
Retail Rise: Andy Gray, CEO, Journeys Global Retail Group
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Top Tips To Drive Targeted E-Commerce Traffic
The continued growth of e-Commerce has switched the roles of “supply” and “demand” within retail. Brands must now pursue consumers via every available digital touch point. Moreover, retailers need to…
News February 14
Kustomer Debuts Shopper-Centric Support Platform
Kustomer has released a customer-centric support platform designed to unify shopper conversation, e-Commerce transaction data and customer tracking events, all in one interface. Kustomer built the solution specifically to address…
News February 14
CitiXsys Releases iVend Optical Retail
CitiXsys has unveiled the iVend Optical Retail platform, a solution designed to enable optical retailers to efficiently operate a business that provides vision prescriptions, fashion frames, prescription lenses, contacts and…
News February 14
With $187 Billion At Stake, Don’t Neglect Employee Productivity Investments
If retailers aren’t already investing in employee productivity, they should start now. They could collectively be missing out on as much as $187 billion, according to research from Cisco. Just…
News February 14Payless Mulls Closing 1,000 Of 4,400+ Stores
The store closing bug has claimed its latest victim, with Payless ShoeSource reportedly shuttering as many as 1,000 stores as part of a restructuring plan, according to Bloomberg. The discount…
News February 13
Can Lagging Luxury Brands Stage A Comeback In 2017?
Department stores’ woes have captured the headlines, but unfortunately they’re not the only ones on the sea of troubles. The worldwide luxury market is projected to grow only 1% to 2% in…
Editor's Perspective February 13Holiday Off-Price Sales Forecast 2017 Retail Trend
By Jasmine Glasheen, Off Price Retailing Magazine Retailers made their numbers during the final hour of the 2016 holiday season. Last-minute holiday customers were holding out for savings, making Friday,…
Executive Viewpoints February 13
Calyx Flowers Replaces ‘Robotic’ Service Reps With Retention-Focused Call Center
When Mark Ranalletti and Kap Wallingford purchased Calyx Flowers in summer 2015, the husband-and-wife team sought to pivot the online flower seller from a customer acquisition-focused brand to a customer…
Features February 13Chatbot Acceptance Rises, But Human Backup Still Preferred
Shoppers are getting accustomed to the idea of using of chatbots as a customer service tool, and some even prefer it, according to new research from Aspect Software Research. In…
News February 10
