Retail TouchPoints

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Why ‘Sleeping With The Enemy’ Might Be A Good Strategic Move

If you’ve attended a retail industry conference during the past several years, I’d be willing to bet something like this has happened to you. You’re at a session with a…

Editor's Perspective March 7

Digital Strategies Help Neiman Marcus And Home Depot Improve Omnichannel Personalization

Every retailer is seeking to reach the Promised Land of one-to-one customer personalization. Two brands that are leaders in their respective verticals — Home Depot and Neiman Marcus — use…

Features March 7

Lessons Learned From The 2016 Holiday Shopping Season

Despite some reports of a less-than-stellar return, the 2016 holiday shopping season amassed record-breaking sales for the retail industry.  Black Friday generated a whopping $3.34 billion in online sales and…

Executive Viewpoints March 7

Surprising Customer Service Lessons From 2016

2016 was a strong year for retail thanks to low unemployment, reduced interest rates and increased consumer confidence that led to a surge in spending. The retail rush that took…

Executive Viewpoints March 7
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POS Transaction Speed Optimization: 4 Ways to Go Beyond “Faster EMV”

It has been more than a year since the October 2015 fraud liability shift date and the EMV migration began in the U.S. market. Merchants, acquirers, brand networks and issuers…

Executive Viewpoints March 7

Webcollage Opens Content Community For Retailers And Brands

Product content publishing platform Webcollage has unveiled Montage — a community of selected partner brands and retailers that will combine brand-approved product content with new content of users’ choice, including:…

News March 7

Sisense Develops BI Platform To Simplify Data Analysis

Sisense was launched in 2010 and offers a business intelligence and data analytics solution used to prepare, analyze and visualize data. This SaaS tool is built on technology that enables…

News March 7

Supermarkets Fail To Bridge Consumer-Social Media Gap

While 87% of supermarket shoppers report regularly following one or more social media platforms, just 25% indicate they are friends with or connected to their primary grocery store, according to…

News March 7

Walgreens Promotes New CIO From Within

Walgreens has promoted Steve Turner to the position of VP and CIO effective April 1, replacing the company’s outgoing CIO and Chief Digital Officer, Abhi Dhar, who is leaving to form…

News March 6
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