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Consumers ‘Can’t Get No’ Satisfaction With Customer Service
Improving the customer experience is a priority for almost any retailer today, but the front-line people and technologies consumers turn to when they have problems are falling short, according to…
News November 20
Checkout Challenges: 4 Reasons Customers Abandon Their Carts…And How You Can Bring Them Back
With peak season almost here, retailers will soon see an uptick in web site traffic. In 2016, Cyber Monday accounted for nearly $3.5 billion in revenue, according to TechRadar. Even…
Executive Viewpoints November 20
The Top Three Fraud Types Threatening Retailers This Holiday Season
A healthy economy, a rising stock market, and falling unemployment could put consumers in a festive mood this holiday season. According to PwC, consumers are expected to up their spending…
Executive Viewpoints November 20Walmart Selects SAS For In-Store Services
SAS Retail Services, a provider of in-store merchandising services for retailers and consumer brands, has been selected as one of five Preferred Service Providers (PSPs) by Walmart.
News November 20
How To Enhance CX By Acting On Available Data
Have you ever spoken to someone so inquisitive that they ask you more questions before you’ve even finished answering the first? Or even worse, as you answer their questions thoroughly,…
Executive Viewpoints November 20
Amazon-Calvin Klein Pop-Ups Showcase Fashion Using Technology
A pair of holiday pop-up shops, located in New York City’s SoHo neighborhood and Santa Monica, Calif., are linking experiential retail to fashion using innovative technologies. The CALVIN KLEIN X…
News November 20Five Steps To An ‘Appy’ Holiday
By Casey Gannon, VP of Marketing, Shopgate The holiday season is finally upon us, and like every year, shoppers will be in a frenzy looking for gifts galore. However, this…
Executive Viewpoints November 20
Nudge Rewards Secures $5 Million In Series A Funding
Nudge Rewards, a mobile solution company, has raised $5 million in Series A funding. The round was led by Generation Ventures, with participation from the BDC Capital Women in Tech Fund, Brightspark Ventures, StandUp…
News November 20
Q3 Roundup: Home Depot, Big Box Retailers Win Big, While Sporting Goods Continues To Falter
The phrase “retail apocalypse” definitely has sparked a lot of industry chatter in 2017, as many companies declare bankruptcy and shutter stores. But recently released Q3 financial results reveal that…
News November 20
