Retail TouchPoints

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Grocers Have Lost 29% Of Their Market Share Since 1991

With societal changes driving consumers from cooking at home to preferring takeout food, fast casual dining, restaurants and other eateries, grocers and other food retailers have lost 29% of their…

News January 9

Holiday Hiring Subsides: Retail Jobs Decline 20,000 During December

Despite a successful season that saw sales jump 4.9%, retailers actually shed workers during the holiday. Retail industry employment decreased by 20,000 jobs from November to December, according to the…

News January 8

Theatro Teams With Curbside To Streamline BOPIS

Theatro, an intelligent assistant and voice-controlled mobile app platform provider, has partnered with Curbside, an in-store fulfillment solution provider, to improve ‘click and collect’ offerings. The partnership aims to help…

News January 8

Google Unites Payment Offerings As Google Pay

Google is rebranding all its multiple payment methods — which include Android Pay, Google Wallet and the auto fill-in functionality on the Chrome web browser — under a single name,…

News January 8

New Kantar Consulting Firm Encompasses Retail, Brand And Marketing

Kantar has launched an integrated retail, sales and marketing consultancy, Kantar Consulting, by merging its four founding brands: Kantar Retail, Kantar Added Value, Kantar Futures and Kantar Vermeer. The new…

News January 8

Who Pinned It Best? 3 Steps For Retailers To Win At Pinterest Marketing

By Chris Palmer, BoxFox Every small retailer knows that Pinterest is one of the most loved sites by women (71% of the company’s 72.5 million users, to be exact). But…

Executive Viewpoints January 8

To Keep Checkout Promise, Morrisons Upgrades Queue Management System

Morrisons, the fourth-largest supermarket in the UK, is making headway on a turnaround launched three years ago when former Tesco executive David Potts was named CEO. The 491-store chain had…

News January 8

EBay Deploys Chatbots To Ease Holiday Gift-Giving Stress

Gift-giving can be an arduous and stressful process, but throughout the 2017 holiday season, eBay sought to help shoppers make difficult decisions with the help of an automated AI-powered chatbot.…

Features January 8

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business, then I moved…

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