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Target EVP and Chief Digital and Revenue Officer Sarah Travis on the Target Plus Marketplace Strategy
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The Keys To Providing Great Customer Experience: Listen And Respond Quickly To Loyalty Program Feedback
By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). The problem, however, is that delivering CX…
Executive Viewpoints January 26Albertsons Launches Performance Media Platform To Help CPGs Target Digital Ads
Albertsons Cos., the parent company of supermarket chains Albertsons, Safeway, Jewel-Osco and Shaw’s, is introducing technology designed to give CPG brands access to shopper data and help them deliver targeted…
News January 25Nine West Debt Restructure Plan Likely To Include Bankruptcy Filing
Nine West Holdings and its creditors are nearing a deal to restructure approximately $1.5 billion in debt, according to a report from Bloomberg. As part of the reorganization, Nine West…
News January 2514.9% Of U.S. Web Users Connect Exclusively Via Mobile
As retailers create and evaluate their customer experience and engagement strategies, the pervasive use of mobile devices must always be kept top-of-mind. The latest data show that the use of…
News January 25
Exclusive Q&A: Why Women In Retail Struggle With Work-Life Balance
Work-life balance is top-of-mind for many people, whether they’re white- or blue-collar employees, males or females. For some — especially females — it’s a constant struggle. These issues have come…
Features January 25
H&M Hoodie Debacle Made Worse By Brand’s Slow Response
H&M came under heavy scrutiny earlier this month for an advertisement image placed on its UK web site, showing a black child wearing a green sweatshirt with the words “coolest monkey…
Editor's Perspective January 25Tencent Expands Physical Reach With Investment In Carrefour China
Chinese social media giant Tencent has agreed to take a financial stake in Carrefour China. The French retailer will get support for its struggling stores, and Tencent will gain the…
News January 24Toys ‘R’ Us Will Close 180 Stores, Co-Brand Select Stores With Babies ‘R’ Us
Toys ‘R’ Us is closing 180 stores — approximately 20% of its physical footprint in the U.S. — in its latest effort to restructure the company and exit bankruptcy. The…
News January 24
Salesforce: Mobile Growth Makes Personalization Even More Critical
Mobile devices drew 60% of shopper traffic and 41% of all orders during holiday 2017, and this growth makes personalization paramount given the screen’s small “real estate,” according to Rob…
News January 24
