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A Great Customer Experience Starts With Your Employees
The retail landscape is going through massive disruption. Traditional big-box brands are closing down, while online and specialty retailers are opening new ‘experience-centric’ stores. On top of that, consumers now…
Executive Viewpoints February 21
Exclusive Q&A: How Bentley’s Pet Stuff Grew From 1 To 100 Stores In 2 Years
Featured in the photo above: Lisa Senafe, Co-Owner and Co-Founder of Bentley’s Pet Stuff, and Giovanni Senafe, Vice President and Co-Founder. Through a steadfast focus on the brand promise, a…
Features February 20Walmart’s Online Growth Slows During Holiday 2017
Walmart has been used to generating enormous e-Commerce growth rates since purchasing Jet.com in August 2016, but the 2017 holiday season saw some cooldown. While Walmart had 60% and 50%…
News February 20
Gap Brand CEO Steps Down Amid Profit Challenges
Jeff Kirwan, President and CEO of Gap brand since 2014, is leaving the company amid challenges around profit growth. While Gap Inc. searches for a successor, Brent Hyder, current Gap…
News February 20
J.Crew Hires Starbucks Digital Exec As Chief Experience Officer
Struggling apparel retailer J.Crew has made a significant hire, bringing Starbucks’ former Chief Digital Officer Adam Brotman on board to fill the newly created post of Chief Experience Officer. Brotman…
News February 20NACS Survey: Consumer Optimism Dips In February
Even though the percentage of gasoline consumers expressing optimism about the economy fell in February 2018 compared to January, the numbers remain ahead of those for February 2017. According to…
News February 201-800-FLOWERS.com Boosts AOV After Generating 35% Click Share Of Valentine’s Day Search Ads
Valentine’s Day spend hit a record $19.6 billion this year, according to the National Retail Federation (NRF). 1-800-FLOWERS.com leveraged both popular and niche search terms to outperform its floral retail rivals, beating…
News February 20
Albertsons-Rite Aid Merger Shakes Up Both Grocery And Pharmacy Sectors
Albertsons Cos., parent company of supermarkets Albertsons, Safeway, Jewel-Osco and Acme, has reached a definitive merger agreement with Rite Aid to create a combined company that could generate as much…
News February 20
Teacher Peach Sales Soar 114% With Amazon-Only Strategy
Rather than splitting her team’s efforts between its own e-Commerce site and the Amazon Marketplace, Teacher Peach Founder and Chief Creative Officer Randi Brill decided to focus exclusively on the…
Features February 16
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