Retail TouchPoints

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Amidst Customer Experience Obsession, Don’t Overlook Importance Of Analytics

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and…

Executive Viewpoints March 2

Adore Me Boosts Active Customers 2.3X With Multi-Point Customer Segmentation

Like many new retailers, online lingerie seller Adore Me initially devoted a significant amount of resources to customer acquisition. The strategy worked: within six years of its founding, the members-only site,…

Features March 2

Bachrach Closes Last 14 Remaining Stores After Third Bankruptcy

Bachrach, a menswear retailer that has operated since 1877, is closing its remaining 14 stores in eight states. The Los Angeles-based chain had briefly emerged from its second bankruptcy in…

News March 1

Kohl’s To Host Aldi In 10-Store Pilot

As Kohl’s slims down its inventory and real estate footprint, the retailer will test the traffic-building appeal of food, with plans to bring discount grocer Aldi into 10 stores later…

News March 1

Casper Opens Permanent Experiential Store In New York City

Casper has opened its first permanent store in downtown New York City, joining e-tail disruptors such as Warby Parker, Everlane and Birchbox that have also taken the leap into brick-and-mortar. 

News March 1

Kroger Launches Innovation Center To Research And Test Grocery Offerings

Kroger is the latest retailer to create its own innovation lab, opening the Culinary Innovation Center in downtown Cincinnati, Ohio on Feb. 15. The opening of a food-oriented Innovation Center…

News March 1

Best Buy To Close 250 Small Format Mobile Shops

Despite reporting positive Q4 sales results (up 9%), Best Buy will shut down 250 of its small-format Mobile stores across the U.S. by May 31, 2018. The retailer said the…

News March 1

Solution Gives Retailers Direct Integration With Amazon Marketplaces

Retailers around the world are increasingly adopting strategies to grow sales on third-party marketplaces, especially through e-Commerce juggernaut Amazon. According to Amazon, sales through its marketplaces now represent 50% of…

News March 1

Walmart, Kroger Halt Gun Sales To Buyers Under 21

Within 24 hours of DICK’s Sporting Goods ending assault-style rifle sales at its 35 Field & Stream stores in the wake of the Parkland, Fla. shooting, Walmart and Kroger joined the…

News March 1
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