Retail TouchPoints
From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
Top Stories
Latest Posts
#RIC18: How TechStyle Optimizes Personalization With Continuous Testing
For most retailers, one-to-one personalization is a goal to work towards rather than an actual achievement — but TechStyle Fashion Group is an exception. The retailer, which includes the Fabletics,…
Features May 10#RIC18: West Elm Innovation VP: ‘Move From Outputs To Outcomes’
Retail organizations today — especially those set up with more traditional structures, hiring and employment — are challenged with understanding how to foster digital innovation. In a keynote presentation at…
News May 10Limbic Media Launches Aurora Interactive Lighting Technology
Limbic Media has released Aurora, a plug-and-play lighting technology designed to transform traditional lighting displays into interactive experiences. Retailers can use the technology to create a multisensory experience designed to…
News May 10Helpshift Launches SensAI Customer Service Platform
Helpshift, a customer service platform, has released SensAI. SensAI uses AI to automate the customer service experience and enable brands to deliver personalized messaging-based support to their customers at scale. These…
News May 10Bringing Distribution Center Science To The Art Of Retail
Brick-and-mortar retailers today are faced with a hyper-competitive and continuously evolving landscape in which consumer expectations for the ideal shopping experience have never been higher. To differentiate themselves from online-only…
Executive Viewpoints May 10Walmart Ends Grocery Delivery With Uber And Lyft, But Still Expanding Program
Walmart has ended its grocery delivery partnerships with Uber and Lyft, according to Reuters. Walmart spokeswoman Molly Blakeman confirmed the end of the program, noting the retailer will use other…
News May 9New American Apparel Owner Plans First Physical Store
Montreal, Canada-based Gildan Activewear will continue its efforts to resuscitate the American Apparel brand by opening a physical store in Q4 2018 on Melrose Avenue in Los Angeles — the…
News May 9#RIC18: Why 99 Cents Only Stores, 1-800-Flowers And Victra Meet Customers On Their Terms
While the divide between traditional brick-and-mortar and disruptive e-Commerce retailers exists, success ultimately comes from considering your business from both angles. That’s according to executives from three very different retailers:…
News May 9Harry’s Expands Retail Presence, Will Sell Razors In 2,200 Walmart Stores
Nearly two years after first expanding the reach of its grooming products to traditional retail through an exclusive deal with Target, Harry’s has opened the floodgates even further by partnering…
News May 9


















