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How Brands Can Win This Back-To-School Season With The Mobile Dad
It’s August and prime back-to-school shopping season. From time-honored traditions like buying a new backpack for the school year to more mundane school supply purchases, the pivotal retail season is…
Executive Viewpoints August 13What Meerkat Can Teach Retailers About Building A Voice Strategy Solely On Top Of Amazon
It’s an all too familiar story. A company builds its entire product strategy on top of a wildly popular platform, with hopes to quickly gain distribution and adoption. While early…
Executive Viewpoints August 13Search Is At The Heart Of E-Commerce: 60% Of Shoppers Frustrated By Irrelevant Results
A strong search engine is central to a successful e-Commerce experience: 80% of shoppers say that accuracy and convenience are the most important aspects of online shopping, according to the…
News August 13Connected Customers Are Changing The Buying Experience
By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. These connected…
Executive Viewpoints August 10So, You Want To Build A Brand Community? 5 Questions To Ask Before You Commit
“I want to build a brand community like Peloton.” We’re hearing this more and more from clients. Tapping into a community makes sense. The conventional belief that consumers make purchase…
Executive Viewpoints August 10Shoppers Seeking Convenience Will Drive Adoption Of Unmanned Retail
Consumers have become increasingly accustomed to performing tasks themselves, from checking in at the airport to checking out at the supermarket. The next generation of do-it-yourselfism could be unmanned retail,…
News August 10Study: 25% Growth Rate Projected For Retail Coworking Spaces
Coworking spaces at retail properties are predicted to grow at an annual rate of 25% through 2023, according to a new study from commercial real estate service provider JLL Retail.…
News August 9Walmart And JD.Com Invest Combined $500 Million In Chinese Grocery Delivery Service
In the U.S.-based retail giant’s latest effort to expand its influence in China, Walmart has joined forces with JD.com to invest $500 million in Dada-JD Daojia, a Chinese grocery delivery…
News August 9Monetate Names New CEO
Personalization software provider Monetate has appointed Stephen Collins to the post of CEO. He will be responsible for leading the drive in Monetate’s next phase of growth and helping expand…
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