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Survey: 61% Of Millennials Will Use Mobile For Holiday Shopping Tasks

Mobile devices have secured their place in the holiday shopping journey: 61% of Millennials, 50% of Gen X-ers and 32% of Boomers will use one at some point as they…

News November 15
0aaajansinger

Victoria’s Secret CEO Steps Down After Two-Year Tenure

The CEO of Victoria’s Secret Lingerie, Jan Singer, has resigned after a little more than two years in the role. Singer, the former CEO of Spanx, was put in charge…

News November 14
0aaaCheryl Amaya WebLinc

How To Optimize Mobile, Site Speed And Site Search Ahead Of Holiday 2018

For most retailers, the holiday season begins promptly in November, although some retailers start the previous month for Halloween and others as early as September for back-to-school. While retailers can…

Executive Viewpoints November 14

Exclusive Q&A: Why Retail Marketers Must Make An Emotional Connection With Consumers

In a world where consumers have an almost unimaginable array of choices, successful marketing campaigns require something more than just persuasion and personalization. Retail brands need to establish an emotional…

News November 14

Amazon Selects Northern Virginia, NYC For HQ2s; Will Open Operations Hub In Nashville

Amazon has confirmed reports that it will split its second headquarters, “HQ2” between two cities. After speculation that the Washington, D.C., Dallas and New York City metro areas were the…

News November 13

Head Of Flipkart Group Resigns In Wake Of Misconduct Probe

The CEO of Flipkart Group, Binny Bansal, has resigned following a probe into “serious personal misconduct.” The move could disrupt Walmart’s effort to compete with Amazon in the growing Indian…

News November 13
0aaaScott Clarke Cognizant

Mastering Retail’s Next Frontier

A decade ago, “going shopping” meant a modest trip to the store or a flip through a catalogue. While online shopping was on the rise, it was neither a de…

Executive Viewpoints November 13

One Poor Post-Purchase Experience Drives 36% Of Online Shoppers To Other Retailers

While retailers always prioritize driving sales, what happens after the sale can be the ultimate customer retention driver — or it can drive customers away. In response to a bad…

News November 13

EBay Introduces Installation Services Via Handy, Porch And InstallerNet

eBay has partnered with three service providers to book home installation or assembly services: Handy, Porch and InstallerNet. All three companies connect shoppers with pre-screened local service professionals across the U.S. When purchasing…

News November 12
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