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CallMiner Updates Speech Analytics Platform For Call Centers
CallMiner has upgraded its real-time speech analytics module, Eureka Alert. It is now designed to support 10X the capacity of the previous version and integrate with existing agent desktops and…
News December 20StoreForce And Moz Provide Automated Hours Of Operation Updates
StoreForce has formed a partnership with Moz, a search engine optimization (SEO) solution provider, to combine Moz’s local SEO with StoreForce’s workforce and performance data management platform. The alliance aims…
News December 19Carhartt And Invaluable Drive Engagement With Email Personalization
Two very different retailers — workwear apparel brand Carhartt and live art auction site Invaluable— have implemented email personalization solutions to boost their customer engagement. Both companies chose Evergage as…
News December 19Rent-A-Center And Vintage Capital At Impasse Over Merger Deal
Rent-A-Center announced that it has terminated its merger agreement with Vintage Capital Management after the deal expired on Dec. 17 without an extension. However, Vintage stated that the termination is…
News December 19RTP Editors Spotlight What To Watch For At #NRF2019
Every year, the Retail TouchPoints editorial team travels to the NRF Big Show in New York City, and this year’s event, held Jan. 13-15, 2019, will really live up to…
Executive Viewpoints December 19
Exclusive Q&A: What Brands Get Wrong About Marketing To Women
Through a combination of their own buying power and their influence, women drive 70%-80% of U.S. consumer spending. It’s a statistic that retailers know well, and it should inform everything…
Features December 19
Audiovisual Technology Leads To Better Business Outcomes For Retailers
Leading retailers are implementing top-down audiovisual (AV) transformations of their brick-and-mortar stores to drive traffic, reinforce brand and offer customers experiences that can’t be had online. Whether they sell beauty…
Executive Viewpoints December 19
Kroger CFO Will Retire In April 2019
Kroger CFO J. Michael Schlotman will retire from his role effective April 3, when he will be succeeded by Gary Millerchip, CEO of the grocer’s Personal Finance division. Schlotman has…
News December 18Aptos And BRP Team Up To Expedite Retail Transformation
Aptos and BRP have formed an alliance that will combine Aptos’ technology with BRP’s consulting services to help retailers improve the shopper experience. The partnership will offer a complete solution…
News December 18
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