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Early Report Shows 5.1% Holiday Sales Growth
Holiday sales saw their strongest growth in six years this season, increasing 5.1% to more than $850 billion, according to Mastercard SpendingPulse. Online shopping achieved particularly large gains, with sales…
News December 26
Analysis Paralysis: How Brick-And-Mortar Can Compete With Data That Matters
“Survival” is the word of the year for department stores. Since the online boom, digital has slowly — but surely — chipped away at the medium’s profits and the perceived…
Executive Viewpoints December 26
More Holiday Sales Cheer, Less Returns Season Fear: Optimizing Your Returns Strategy on Amazon
Each year, the season of giving also sparks the season of giving back — and not of the philanthropic measure. With U.S. holiday sales projected to increase nearly 5% this…
Executive Viewpoints December 26
Consumers Are Willing To Pay More For Better Customer Service. They Shouldn’t Have To
You’ve probably seen the statistic. Consumers are willing to pay up to 16% more for a better customer experience, according to PwC. Everything from wait times to hold music has…
Executive Viewpoints December 26
Despite Push For Personalization, Just 18% Of Retailers Identify Shoppers In-Store
A robust 61% of retailers plan to use customer-identifying technology in their stores within three years. However, there’s a lot of work to be done to turn these plans into…
Features December 26
Successful Experiential Retail Demands A Connected Workforce
Experiential retail can present unexpected challenges. For instance, in July 2018, North American retailer Build-a-Bear had to end a special “pay your age” promotional day early because the deluge of…
Executive Viewpoints December 26Starbucks Grows Delivery Through Uber Eats And Alibaba Partnerships
Starbucks is expanding its delivery capabilities across China, Japan and the U.S. through partnerships with Uber Eats and Alibaba. The coffee retailer also is bolstering its retail presence with a…
News December 21
Rite Aid Names New CIO
Rite Aid has named Justin Mennen as its new Senior VP and CIO. Mennen replaces Steve Rempel, who left in March 2018 to take a position as International CIO for Walgreens…
News December 21
Saks Fifth Avenue Targets Facebook Shoppers With Holiday Gift Guide Chatbot
For the second year in a row, Saks Fifth Avenue launched a Holiday Gift Guide chatbot on Facebook Messenger. The Saks team brought back the feature after last year’s success…
News December 21
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