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Culture Is The Key to Great Service
Conventional approaches to building a customer-centric culture involve topics like putting the customer first. While all of this is indeed important, customer-centric culture will not be sustainable without the commitment…
Executive Viewpoints May 7Get Prepared To Implement BOPIS Across The Enterprise
By Jeff Winsper, Black Ink Technologies There’s a rising tide of online competition for independent dealers, but there are a few choices retailers/dealers can make to try and get, keep…
Executive Viewpoints May 6
Issues With The Lack Of A Universal Sizing System
We’ve all experienced the frustrations associated with the lack of a universal sizing system across retail. It’s created a perpetual guessing game of what size will fit you best when…
Executive Viewpoints May 6
Despite Hype, 60% Of Shoppers Still Haven’t Experienced VR/AR Technologies In-Store
Although 46% of retailers say they plan to deploy AR or VR solutions by 2020, it appears that real-world deployment of these technologies remains low — at least in the…
News May 6Walmart Tests Store Staff Restructuring At 75 Stores
Walmart is testing a new employee framework in 75 Neighborhood Market stores to measure how it compares to the present store management structure. Called “Great Workplace,” the initiative is expanding…
News May 3Retailers Implement Device Intelligence To Counteract Credential Stuffers
By Chris Ryan, Experian It’s an all too familiar scenario — a consumer recognizes an online purchase they never approved, and has to dispute the charge and reset their password.…
Executive Viewpoints May 3
The On-Demand Economy And Retail: Is The Tipping Point Upon Us?
I read a poignant column the other day from a favorite journalist of mine, Kara Swisher, Editor of Recode and a contributor to The New York Times. It was titled:…
Executive Viewpoints May 3
Swiss Personal Care Brand Boosts #GlobalGarden Campaign Engagement With UGC
Weleda, a manufacturer and online seller of natural cosmetics, personal care products and alternative medicines, leveraged user-generated content (UGC) to promote “real” beauty and, more importantly, drive customer engagement during its Global…
Features May 3Ascena Names New CEO Amid Leadership Changes
Ascena Retail Group has promoted Gary Muto to CEO of Ascena Retail Group from his previous role as CEO of Ascena Brands, effective May 2. He replaces outgoing CEO David…
News May 2
