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UJET Adds New Enhancements To Customer Support Suite
UJET, a multichannel customer support solution provider, has added features including Wait Time Text Prompt, Inactive Chat Identification and Customizable Surveys to its platform. These options are designed to help…
News May 9
RiverPay Payments Platform Connects Global Retailers With Chinese Consumers
RiverPay, a payments and marketing platform, features capabilities designed to connect global retailers with Chinese consumers. Merchants using the service are automatically enrolled in Alipay, WeChat Pay and China UnionPay’s…
News May 9
The 4 Best Examples Of Innovative Technologies For Retail
For the last few years, luxury giants have been very cautious with new technologies. In 2019, however, there’s a fundamental shift in the way brands think about the latest digital…
Executive Viewpoints May 9#RIC19: How Ugg Harnessed Integrity To Become A Global Brand
The growing pains of small- and mid-sized companies can be dangerous, but careful management and patience will protect brands as they grow up. Brian Smith, Founder of Ugg, discussed his…
News May 8
#RIC19: 5 Steps To Success In An Economy Where ‘Impatience Is A Virtue’
How can retailers succeed in a world where “technology that can put us in the center of everything” is creating consumers who are “accidental narcissists,” as Altimeter Group Principal Analyst…
Features May 8
Hybrid Cloud Is The Antidote For Stressed Retailers
The retail industry continues to evolve at a rapid pace, yet delivering a superior consumer experience remains a key differentiator for modern retailers. Consumers expect a seamless experience when interacting…
Executive Viewpoints May 8
Amazon Opens First ‘Go’ Store In NYC…And It Accepts Cash
Amazon is opening its first Amazon Go store in New York City in lower Manhattan’s Brookfield Place, marking the twelfth Go store overall. The 1,300-square-foot space also is the first…
News May 7Walmart Will Launch Online Pet Pharmacy, Launch Dozens Of In-Store Vet Clinics
Walmart is significantly expanding its pet health care network, aiming to have 100 veterinary clinics open in its stores within the next 12 months — a big jump from the…
News May 7
DAVIDsTEA Harnesses Mobile Communication To Strengthen Associate Expertise
The massive selection of teas at DAVIDsTEA can be paralyzing for new customers. That’s where the company’s associates, or Tea Guides, come into play. They serve the essential role of…
News May 7
