Retail TouchPoints
Etsy Cuts 12% of Workforce to Move Faster
Top Stories
Latest Posts
Build.com Boosts Conversion Rates By Removing Invasive Product Ads
Retailers may not be entirely aware of an ongoing e-Commerce threat: the presence of unauthorized product and promotional ads appearing on their web sites that potentially distract shoppers or even…
News June 10
Technology In Retail; Dynamic Pricing In Store — One Possible Future
John Russo, our Retail leader, and I recently visited Amazon’s 4 Star store in New York City. The concept is simple enough — popular items, biased towards gifts/specialty items, with…
Executive Viewpoints June 10Stop & Shop Will Launch Same-Day Online Pickup At 175 Stores By 2020
Stop & Shop will introduce same-day online pickup at select stores in the Northeast as part of the company’s initiative to roll out 175 click-and-collect locations by the end of 2019. The service will begin in Connecticut…
News June 7Walmart Will Pilot In-Home Grocery Delivery In Three Markets
Starting this fall, Walmart will push grocery delivery convenience to the next step: bringing the groceries inside shoppers’ homes. With InHome Delivery, shoppers can have items delivered even when they’re…
News June 7UK Bookstore Chain Parent Buys Barnes & Noble For $683M
Barnes & Noble has been acquired by Elliott Advisors Ltd., the parent company of UK-based bookseller Waterstones, for $683 million including debt. James Daunt, CEO of Waterstones, will assume the…
News June 7Mastercard Prescribes Digital Wellness To Boost Payment Security
Mastercard has launched the Mastercard Digital Wellness program, which combines technology and resources designed to streamline online payment processes while beefing up security. As part of the program, Mastercard will…
News June 7Social Media AI Is Your Best Tool And Worst Enemy When It Comes To CX
By Tara Jones, Allant Group Picture this: a customer orders a product from your business and expects it be delivered within a few days. When the delivery doesn’t arrive, she…
Executive Viewpoints June 7
E-Commerce Search Is On The Verge Of A New Era
After Baymard Institute completed a large-scale usability study on e-Commerce search in 2014, the web usability research firm declared it was “tempted to declare the current state of e-Commerce search…
Executive Viewpoints June 7
The Future Of Social Commerce Is Mobile: Instagram, Peer-To-Peer Marketplaces, Chat Lead The Way
While retailers have tried to solve the puzzle of “social commerce” for years now, it appears the missing piece has been staring them in the face all along: the social…
Features June 7
Latest Podcasts
Latest Resources
